Senior Manager, Business Systems

This is a fully remote position, open to applicants in Canada, +1 more country.

📋 Description

• Lead and expand a team of Salesforce developers and administrators, including responsibilities for hiring, performance management, career development, and work prioritization.

• Take ownership of the Salesforce platform roadmap encompassing Sales Cloud, Service Cloud, CPQ, and integrated third-party systems.

• Balance production support, reduce technical debt, and deliver new projects.

• Provide practical architecture guidance and conduct code reviews for Apex, Lightning Web Components, Flow automation, and platform security.

• Manage Salesforce DevOps and release management processes, including Gearset, source control, testing frameworks, CI/CD pipelines, deployment governance, and production change management.

• Collaborate with the Technical Architect to implement the architectural roadmap and prioritize team deliverables.

• Oversee Salesforce data architecture, security models, sharing rules, profiles, permission sets, and integration/service account hygiene.

• Manage or co-manage Salesforce integrations with connected platforms.

• Take responsibility for adjacent RevOps tools such as Gearset, Gong, and Loom.

• Oversee Agentforce, Slackbot, AI skills, and other AI-driven Salesforce offerings while evaluating new AI workflow opportunities.

• Collect requirements from GTM stakeholders and convert business needs into technical solutions.

• Establish standards for documentation, testing, and change management.

• Escalate and address complex production issues as the senior technical point of contact.

• Enhance team capacity, evaluate workload and skill gaps, assess architecture and refactoring opportunities, and create scalable operating practices.

⛳️ Requirements

• A minimum of 5 years of hands-on Salesforce development experience in enterprise settings, along with people management skills.

• Extensive knowledge of Apex, Lightning Web Components (LWC), SOQL/SOSL, Salesforce APIs, Flow automation, and platform security.

• Experience with Salesforce CPQ and billing systems.

• Familiarity with RevOps or quote-to-cash processes.

• Strong understanding of Salesforce DevOps and CI/CD practices, including Gearset or similar tools.

• Proven track record in high-growth SaaS or technology companies, preferably supporting a globally distributed GTM organization.

• Excellent analytical, communication, and problem-solving abilities.

• Salesforce Platform Developer I or II, or Salesforce Administrator certification is preferred.

• Knowledge of NetSuite, quote-to-cash business processes, and MuleSoft is an advantage.

• Familiarity with data warehousing, analytics, or AI-driven workflows is a plus.

• Experience supporting global sales organizations is desirable.

• Must not require visa sponsorship for this position.

🏝️ Benefits

• Remote-first work from home.

• Flexible schedule.

• Generous PTO.

• Quarterly Whaleness Days.

• End-of-year Whaleness break.

• Home office support.

• Technology stipend equivalent to US$100 net per month.

• Annual learning and development stipend for conferences, courses, certifications, and continuous education.

• 16 weeks of paid parental leave after six months of employment.

• Equity for all full-time employees.

• Medical benefits.

• Retirement benefits.

• Paid holidays.

• Docker swag.