Senior Manager, Operations

This is a fully remote position, open to applicants in California, +4 more states.

📋 Description

• Act as the operational foundation for a variety of client programs, ensuring processes are scalable and operational excellence is achieved.

• Take ownership of and enhance standard operating procedures (SOPs), workflows, trackers, reporting tools, and governance frameworks.

• Spot opportunities to boost efficiency, automation, cost reduction, and overall business performance.

• Assist in managing key performance indicators (KPIs), forecasting, annual planning, quarterly business reviews, and strategic initiatives.

• Oversee daily financial operations, including budgeting, forecasting, invoicing readiness, reconciliation, accounts payable/purchase order coordination, and expense management.

• Support CPQ, Salesforce, and reporting processes while guaranteeing financial accuracy and program profitability.

• Provide financial insights and recommendations aimed at enhancing business performance.

• Manage Mosaic's warehousing and storage network, which includes vendor management, budget oversight, inventory controls, and optimization initiatives.

• Maintain inventory systems and reporting tools to ensure data accuracy and real-time visibility.

• Lead efforts in storage rationalization, inventory optimization, asset lifecycle management, and logistics reporting.

• Collaborate with field teams to facilitate operational planning, logistics coordination, issue resolution, market launches, and high-volume activities.

• Monitor execution quality, compliance standards, KPI performance, and overall operational effectiveness.

• Manage warehousing, logistics, inventory, fulfillment, and technology partners, ensuring high service levels and accountability.

• Develop dashboards, reporting tools, and business intelligence solutions that support data-driven decision-making.

• Analyze operational, inventory, field, and financial performance data to uncover trends and opportunities.

• Cultivate strong cross-functional relationships and promote a culture of accountability, collaboration, continuous improvement, and operational excellence.

• Create a scalable operating model across merchandising, logistics, and sampling programs.

• Enhance visibility into inventory, storage, and financial performance.

• Minimize inefficiencies within current processes and reporting.

• Drive improved forecasting accuracy and operational rigor.

• Develop standardized tools, trackers, dashboards, and reporting frameworks.

• Serve as the operational "single source of truth" for the organization.

• Facilitate future program growth without necessitating significant additional infrastructure.

⛳️ Requirements

• Minimum of 5 years of progressively responsible experience in operations, logistics, field marketing, experiential marketing, project management, account management, or a related field.

• Solid understanding of experiential marketing, retail execution, field programs, logistics, merchandising, or sampling operations.

• Outstanding organizational and project management abilities.

• Advanced proficiency in Excel and data management skills.

• Strong financial acumen with experience in managing budgets, invoicing, forecasting, and reconciliation processes.

• Proven ability to handle multiple priorities and stakeholders concurrently.

• Capability to transform data into actionable recommendations and insights.

• Excellent communication, presentation, and relationship-building skills.

• Highly proactive attitude with a dedication to process improvement.

• Exceptional attention to detail and strong problem-solving capabilities.

• Comfortable working in a fast-paced, entrepreneurial environment.

• Experience with CRM, forecasting, inventory management, reporting, and project management platforms is preferred.

• Possess a growth mindset, intellectual curiosity, and a commitment to continuous self-improvement, team enhancement, and work quality.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• Opportunities for professional development and growth.

• Flexible working hours and the possibility of remote work.

• Collaborative and innovative work environment.