Operations & Enablement Analyst

This is a fully remote position, open to applicants in India.

📋 Description

• Take ownership of and oversee HubSpot automation workflows, databases, and client profile information.

• Create and manage automations, workflows, and board setups in Monday.com.

• Design and sustain automations and integrations for the Service Desk ticketing system.

• Diagnose system issues and escalate complex challenges to the manager.

• Craft and distribute client notifications regarding new sales, go-live modifications, ramp downs, and significant milestone updates.

• Establish and maintain real-time dashboards in Monday.com, HubSpot, and Service Desk.

• Create reporting views for milestones, risks, capacity, project health, and delivery performance metrics.

• Share weekly and monthly reports and dashboards with stakeholders.

• Extract and evaluate onboarding data to pinpoint trends and obstacles.

• Keep current Standard Operating Procedures (SOPs), playbooks, reference materials, process documentation, and workflow diagrams.

• Collaborate with teams to document and capture process modifications.

• Perform data audits and reconciliations across onboarding systems.

• Develop and refresh client-facing onboarding materials, templates, tools, and enablement resources.

• Assist with special projects, root cause analysis, process enhancement initiatives, and efficiency testing.

⛳️ Requirements

• Bachelor's degree in a healthcare or IT-related discipline is preferred.

• Background in healthcare access administration, medical billing operations, or healthcare IT support.

• Over 3 years of experience in healthcare operations, onboarding, business operations, or project coordination.

• At least 1 year of experience with workflow automation tools such as Monday.com, HubSpot, Jira, Asana, or similar platforms.

• Familiarity with healthcare revenue cycle, customer onboarding, or client implementation is advantageous.

• Strong skills in project management, CRM HubSpot, and/or ticketing system software.

• Advanced proficiency in Excel and comfort with data analysis and reporting.

• High attention to detail and accuracy in handling data and documentation.

• Capability to design and create dashboards and reports for diverse audiences.

• Excellent organizational and project management abilities.

• Exceptional written and verbal communication skills.

• Ability to collaborate effectively across teams and manage stakeholder communications.

• Strong problem-solving skills and capacity to troubleshoot system and process challenges.

• Capability to work independently and prioritize competing tasks effectively.

🏝️ Benefits

• Ventra performance-based incentive plan.

• Discretionary incentive bonus based on company policies.

• Referral bonus.

• Reasonable accommodations for qualified individuals with disabilities.