Senior Manager, Master Data Management

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of the master data lifecycle for essential domains, including patients/constituents, member organizations, employees, programs, and partner entities.

• Establish and uphold golden record standards, field-level merge rules, and survivorship protocols.

• Create and enforce entity matching logic to discover, connect, and merge duplicate or related records.

• Develop and sustain a master data registry or reference catalog.

• Provide guidance on hierarchies, parent-child relationships, and organizational affiliations.

• Design and implement regular data quality assessments.

• Assist with deduplication, data cleansing, bulk remediation, and exception management processes.

• Construct automated or semi-automated data quality checks utilizing SQL, Python, Power Query, or inherent platform tools.

• Assess, prioritize, and resolve master data challenges.

• Monitor and report data quality metrics, trends, and remediation progress to the Director of Data Governance.

• Collaborate with Systems Development Administrators to disseminate master data across CRM, marketing, and analytics platforms.

• Identify and address data fragmentation and inconsistency across various systems.

• Maintain documentation for cross-system mapping.

• Support data migration and system implementation projects with verified, cleansed, and standardized master data.

• Develop standardization rules for names, addresses, organization types, and structured fields.

• Lead the development, review, approval, and oversight of match/merge rules.

• Define data stewardship workflows and assist with steward assignments.

• Offer escalation support and technical guidance to data stewards.

• Create and deliver training materials and job aids for non-technical stewards.

• Facilitate regular working sessions for stewards.

• Generate and update documentation for matching rules, survivorship, domain models, entity resolution, business rules, data lineage, and data governance.

• Supervise one junior-level MDM staff member by providing task direction, coaching, feedback, performance evaluations, professional development, onboarding, and capacity planning.

⛳️ Requirements

• Over 7 years of progressive experience in master data management, data quality, or enterprise data management.

• At least 2 years of experience in people management, including direct supervision, performance management, and professional development of a minimum of one staff member.

• Practical experience managing at least two master data domains in a multi-system environment.

• Extensive knowledge of deterministic and probabilistic matching, survivorship rules, and golden record construction.

• Strong SQL proficiency.

• Experience with at least one data integration or ETL tool.

• Familiarity with CRM or ERP platforms and their native data management capabilities.

• Ability to convey complex MDM concepts into clear documentation and actionable guidance.

• Demonstrated capability to manage and deliver MDM initiatives in a resource-limited environment without dedicated MDM platform software.

• Hands-on experience utilizing and administering a dedicated MDM platform; Reltio or a comparable enterprise MDM system is required.

• Bachelor’s degree in Information Management, Computer Science, Data Science, or a related field is preferred; equivalent experience will be accepted.

• Experience with nonprofit CRM platforms like Salesforce, Raiser’s Edge NXT, or Microsoft Dynamics 365.

• Familiarity with Snowflake, BigQuery, or similar cloud data platforms.

• Proficiency in Python for data profiling, standardization, or matching automation.

• Knowledge of the DAMA-DMBOK MDM knowledge area or an equivalent data management framework.

• Experience in or strong familiarity with the life sciences nonprofit sector is highly advantageous.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Life insurance.

• Flexible spending accounts.

• 403b retirement plan.

• Generous paid time off.

• Federal paid holidays.

• Wellness program.

• Employee assistance program.

• Annual incentive plan.

• Competitive benefits package.