Homeless Services, HMIS Manager

This is a fully remote position, open to applicants in California.

📋 Description

• Manage daily operations of HMIS for a significant Continuum of Care.

• Ensure the reliability, efficiency, quality, and adherence to contracts and service level agreements.

• Deliver data projects, reports, analytical outputs, system upgrades, and feature releases on schedule, within the defined scope, and budget.

• Create and implement processes to enhance system performance, availability, and data integrity.

• Troubleshoot complex technical and operational challenges with the HMIS vendor and cross-functional teams.

• Enforce HUD HMIS requirements along with CoC HMIS policies and procedures.

• Collaborate with CoC leadership, the HMIS vendor, technical support teams, and both internal and external stakeholders.

• Evaluate funder and policymaker reports for data integrity, compliance, and usability.

• Articulate technical concepts to both technical and non-technical audiences.

• Oversee the professional growth of data analysts, system administrators, quality assurance specialists, and technical specialists.

• Align CoC and organizational strategies with the priorities of the HMIS team.

• Provide coaching, constructive feedback, and development planning.

• Promote a high-performance, inclusive, and collaborative team environment.

• Allocate resources effectively and plan workforce requirements.

• Monitor system performance and identify areas for optimization.

• Report on HMIS vendor performance, participation metrics, data quality, and performance indicators to organizational and CoC leadership.

• Support adherence to organizational standards and best practices.

• Eliminate operational barriers and coordinate efforts across teams and departments.

• Foster continuous improvement in processes, tools, and workflows.

⛳️ Requirements

• Bachelor’s degree in Data Analytics, Computer Science or Information Systems, Public Policy and Administration, Business, Planning, or a related field; equivalent experience may be taken into account.

• Professional experience with HMIS and homeless services data systems, demonstrating a comprehensive understanding of HMIS software requirements.

• Proven track record of managing professional teams and achieving operational or technical results.

• Strong grasp of data systems, operations, and technical environments.

• Solid understanding of project management methodologies applicable to software development and the data management lifecycle.

• Experience in complex problem-solving within data or system-related contexts.

• Proficient in interpreting data and analytical reports, discerning policy implications, and formulating recommendations for executive leadership.

• Familiarity with HMIS governance, policy, and administration.

• Preferred: capability to implement long-term strategies through measurable work plans and contracts/subcontracts.

• Preferred: experience in training delivery and providing technical assistance.

• Preferred: knowledge of the McKinney-Vento Act and regulations governing CoC and ESG programs, along with other federal mainstream housing and services programs.

🏝️ Benefits

• Equal opportunity employer.

• Reasonable accommodations for individuals with disabilities, disabled veterans, and sincerely held religious beliefs.

• Confidential support for accommodations during the application and employment process.