Homeless Services, Coordinated Entry System Manager

This is a fully remote position, open to applicants in California.

📋 Description

• Provide strategic leadership, oversight, and operational management for the Coordinated Entry System within the Continuum of Care.

• Ensure that the CES adheres to HUD requirements, CoC policies, and community standards.

• Supervise direct reports as well as personnel from agencies participating in the CES.

• Act as the primary operational liaison between the CoC and housing providers involved in the system.

• Implement assessment tools, prioritization policies, referral processes, workflows, eligibility criteria, and matching protocols for the CES.

• Cultivate relationships with stakeholders, community partners, and service providers.

• Stay informed about community-based housing resources to facilitate accurate and timely referrals.

• Lead initiatives aimed at continuous quality improvement, focusing on effectiveness, efficiency, and equity.

• Organize and facilitate provider meetings, case conferencing, operational workgroups, and implementation committees.

• Address partner concerns related to referrals, prioritization, eligibility, workflows, and housing placements.

• Develop communication strategies to enhance provider engagement and CES performance.

• Oversee the monitoring of CES data quality and HMIS data entry.

• Analyze operational performance data, report findings to the CoC, and devise improvement plans.

• Track system performance indicators, housing utilization rates, referral acceptance, and CES efficiency.

⛳️ Requirements

• Bachelor's degree in Human Services, Public Policy and Administration, Business, Social Work, or a related field; equivalent experience may be considered.

• A Master’s degree is preferred.

• At least 5 years of experience in homeless services, coordinated entry, supportive housing, housing navigation, or homelessness system operations.

• Demonstrated ability to manage teams, foster professional development and growth, and provide adequate supervision.

• Familiarity with the Continuum of Care program and HUD Coordinated Entry requirements.

• Experience in managing multi-agency initiatives and stakeholder partnerships.

• Proficiency with HMIS or similar data systems and data-driven program management.

• Strong project management, facilitation, problem-solving, and organizational skills.

• Knowledge of the McKinney-Vento Act and regulations governing CoC and ESG programs is preferred.

• Ability to prioritize and manage multiple tasks simultaneously while adhering to strict deadlines is preferred.

• Experience in interpreting data and analytical reports, and formulating recommendations for executive leadership is preferred.

• Experience in managing compliance monitoring and performance improvement initiatives is preferred.

• Experience in developing Coordinated Entry policies, procedures, and quality assurance frameworks is preferred.

🏝️ Benefits

• Equal opportunity employer.

• Reasonable accommodations for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs.

• Confidential accommodation support throughout the application and employment process.