Senior Manager, Marketing Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the Marketing Operations function, ensuring effective management of workflows, governance, prioritization frameworks, and operational processes throughout the Marketing organization

• Ensure visibility into marketing initiatives while reporting on priorities, capacity, risks, and resource allocation

• Supervise intake, prioritization, and workload management processes

• Design and lead change management initiatives aimed at enhancing efficiency, consistency, and scalability

• Evaluate team capacity, resource utilization, workflow performance, and operational metrics

• Collaborate with Marketing leadership to identify operational deficiencies and enact solutions

• Manage a portfolio of intricate marketing initiatives spanning various business units, service lines, and strategic priorities

• Oversee marketing projects from the intake and planning phases through execution, launch, and post-project assessment

• Facilitate project planning, timeline creation, stakeholder alignment, resource coordination, and risk management

• Coordinate conference and event deliverables with Creative, Production, and business stakeholders

• Conduct status meetings and portfolio reviews

• Manage project dependencies, risks, issues, and changes, and escalate critical concerns as needed

• Collaborate with internal teams and external vendors to ensure projects are delivered on time, within scope, and in alignment with business objectives

• Maintain project management dashboards and tools that display pipeline projects and milestone progress

• Supervise and develop direct reports, promoting professional growth, performance management, and career advancement

• Cultivate a collaborative, service-oriented culture centered on operational excellence and ongoing improvement

• Act as a trusted advisor and operational partner to Marketing leadership

⛳️ Requirements

• 7+ years of experience in marketing operations, project management, program management, or similar operational leadership roles

• Demonstrated experience in leading complex marketing workflows within a matrixed organization

• In-depth knowledge of project management and marketing methodologies, workflow management, and operational best practices

• Proven experience in implementing and optimizing processes that enhance organizational effectiveness and scalability

• Successful track record of managing multiple priorities across cross-functional teams

• Familiarity with marketing, project management, and work management platforms, including Asana, Workfront, and HubSpot

• Excellent analytical, communication, stakeholder management, and problem-solving abilities

• Experience in managing direct reports and fostering high-performing teams

🏝️ Benefits

• Discretionary annual bonus

• Health insurance

• Retirement savings benefits

• Life insurance

• Disability benefits

• Parental leave

• Paid time off for sick leave and vacation