Senior Manager, Human Resources – Retail/Field

This is a fully remote position, open to applicants in Arizona, +5 more states.

📋 Description

• Develop and execute effective, scalable, and legally compliant HR shared-services processes throughout the employee lifecycle.

• Lead the HR Services team to guarantee precise and prompt handling of employee requests.

• Oversee vendors, ensuring contractual compliance, deliverables, and opportunities for enhancement.

• Create and implement HR Services SLAs, associated policies, and training materials for end-users.

• Generate and share regular metrics with stakeholders, utilizing HR Analytics to identify and address pain points and process deficiencies.

• Ensure HR compliance, including handling I-9s, timely terminations, and data retention protocols.

• Partner with HR COE leadership teams to explore and deploy new HR shared services with seamless workflow integration.

• Conduct annual reviews of SOPs, ensuring that materials are current and accessible.

• Act as the HR Services subject matter expert on special projects and significant HR/business initiatives.

• Investigate, resolve, and convey appropriate actions for complex and non-routine HR Services issues.

⛳️ Requirements

• Over 8 years of experience in various HR functional areas, with substantial expertise in LOA, Benefits, Compensation, and Payroll.

• At least 2 years of experience in people leadership and management.

• Bachelor’s degree in Human Resources, Business Administration, or a related field.

• Proven analytical skills; experience in developing reporting mechanisms and managing large data sets to identify root causes, discern patterns, and resolve complex challenges.

• Established history of providing consultative advice to managers and HR professionals regarding Leave of Absence, Benefits, Compensation, and Payroll.

• Outstanding communication skills, capable of engaging with both technical and non-technical stakeholders, as well as creating executive-level reports and presentations.

• Ability to lead and influence partners at all levels, across various geographies and backgrounds.

• Comfortable in a dynamic environment; adaptable to changing business conditions and requirements.

• Skilled in managing highly sensitive information with complete confidentiality and professionalism.

• Quick to conceptualize, think critically, and develop effective frameworks.

• Proficient in multitasking, navigating ambiguity, and collaborating in a team setting.

• Capable of working independently and in group settings with minimal guidance and without direct supervision.

• Advanced proficiency in MS Excel, Word, and PowerPoint.

• Competent in Workday functionalities.

• Preferred: advanced degree in Human Resources, Business Administration, or a related discipline.

• Preferred: experience in global HR settings.

• Preferred: experience in multi-unit environments.

🏝️ Benefits

• Comprehensive health and financial benefits.

• 401K plan.

• Incentives.

• Paid Time Off (PTO).

• Flexible remote work arrangement.