HR Specialist Level 3 – EMEA

This is a fully remote position, open to applicants in Europe.

📋 Description

• Serve as the primary escalation point for intricate and sensitive employee matters throughout the EMEA region.

• Manage cases from initiation to conclusion when they cannot be resolved by Level 1 and Level 2 HR teams.

• Oversee escalations related to contracts, onboarding, leave, payroll and benefits inquiries, employee relations, and offboarding.

• Conduct investigations, evaluate risks, identify underlying issues, and establish suitable resolution strategies.

• Assist employees and clients via tickets, emails, and phone calls, including handling sensitive discussions and customer de-escalation.

• Collaborate closely with Payroll, Operations, Legal, Compliance, Finance, and regional stakeholders to resolve cases effectively.

• Maintain clear and precise documentation within ticketing and HR systems.

• Recognize recurring issues and document procedures and guidance to mitigate future escalations.

⛳️ Requirements

• 4–6+ years of experience in HR Operations, Employee Services, Shared Services HR, Employee Relations, EOR, PEO, or a comparable environment.

• Strong knowledge of multi-country EMEA HR practices; experience supporting Spain, Italy, the UK, Germany, and France is highly preferred.

• Demonstrated experience in independently managing complex HR escalations and sensitive employee matters.

• Comprehensive understanding of the employee lifecycle, including employment documentation, leave, payroll and benefits, employee relations, and offboarding.

• Excellent written and verbal English skills, with the capacity to communicate confidently and empathetically with employees and clients.

• Strong judgment, investigative skills, problem-solving abilities, and stakeholder management expertise.

• Experience with ticketing or case-management tools such as Intercom, HubSpot, Zendesk, or similar platforms.

• Previous experience with EOR, PEO, or in a global employment context is highly preferred.

🏝️ Benefits

• A competitive salary.

• An asynchronous working environment.

• A "Remote-First" company culture (or Hybrid) based on the job's nature.

• The opportunity to work from abroad for a limited time.

• Opportunities for growth within the company.

• Necessary hardware provided to all new employees.