Senior Manager, GTM Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead, mentor, and expand a team of GTM systems administrators and program managers

• Oversee the comprehensive GTM platform ecosystem, primarily centered around Salesforce

• Manage the architecture, data models, user profiles and permissions, automation processes, integrations, and interdependent downstream tools

• Act as the ultimate escalation point for intricate platform challenges

• Establish Salesforce administration standards, encompassing release management, change control, documentation, quoting, and CPQ processes

• Take ownership of strategy, budget management, renewals, and license governance for the GTM SaaS portfolio

• Collaborate with Finance and Procurement on ROI analysis, seat forecasting, and investment strategies

• Lead evaluations of vendors and major tool migrations from requirement gathering, due diligence, development, launch, change management, to legacy tool retirement

• Design and enforce GTM compliance and governance protocols across various markets

• Provide data and audit assistance to the Legal team and leadership

• Oversee systems work for new market introductions, rebranding efforts, and innovative sales strategies

• Collaborate with Enablement on onboarding, training initiatives, documentation, and user adoption

• Manage incident response, devise engineering workarounds, safeguard data integrity, and keep field and executive leadership updated

⛳️ Requirements

• Over 10 years of experience in GTM operations, sales or revenue operations, or GTM systems within an enterprise or rapidly growing B2B SaaS organization

• More than 5 years of direct experience in people management, leading systems administrators or GTM operations teams

• Extensive, hands-on Salesforce administration experience on an enterprise level with over 1,000 users

• Proficient in Salesforce objects, security settings and sharing, profiles and permission sets, automation, reporting, and integrations

• CPQ experience is highly preferred, particularly with Salesforce CPQ or Revenue Cloud

• Familiarity with product and pricing configuration, discount approval processes, and quote-to-cash workflows

• Experience managing a comprehensive GTM platform that includes CRM, sales engagement, data and enrichment, conversation intelligence, gifting, and customer reference platforms

• Proven track record of leading a significant GTM tool evaluation, implementation, or migration from inception to completion

• Experience in vendor due diligence, business case development, contract negotiations, and change management processes

• Working knowledge of GDPR, TCPA, CAN-SPAM, CCPA, and Do Not Contact regulations

• Experience collaborating with Legal to implement compliance requirements within systems

• Proven ability to manage a software budget and oversee license governance

• Experience in presenting data-driven recommendations to executive leadership

• Must currently reside in North America

• Salesforce certifications are advantageous, including Salesforce Administrator, Advanced Administrator, Platform App Builder, or CPQ Specialist

• Familiarity with AI features in GTM tools is an additional plus

🏝️ Benefits

• Health benefits

• Pharmacy benefits

• Optical benefits

• Dental care benefits

• Paid time off

• Sick time off

• Short-term disability coverage

• Long-term disability coverage

• Life insurance

• 401(k) contribution

• Potential for restricted stock units for certain roles

• Some interviews or new-hire training sessions may take place in-person at a global office