Senior Manager, Global HR Systems

This is a fully remote position, open to applicants in Florida.

📋 Description

• Take charge of the global UKG Pro Workforce Management platform strategy, operational model, governance, roadmap, and service delivery priorities.

• Offer global functional and technical leadership for UKG Pro WFM and associated downstream systems.

• Mentor, coach, and develop a geographically diverse team of managers, analysts, and platform specialists.

• Create and uphold global platform standards, design principles, documentation, controls, and decision-making frameworks.

• Collaborate with senior HR, Payroll, Operations, IT, Finance, and regional stakeholders to influence demand and convert priorities into scalable solutions.

• Direct governance and complete delivery for releases, upgrades, patches, enhancements, and projects.

• Supervise impact assessments, testing strategies, UAT, parallel testing, change readiness, communications, deployment, and post-production support.

• Lead efforts for complex incidents, Tier 3 escalations, service disruptions, data issues, security concerns, and integration failures.

• Coordinate cross-functional responses, root-cause analyses, remediation steps, and preventive measures.

• Manage vendor and partner performance, service levels, escalations, support quality, product direction, commercial considerations, and delivery commitments.

• Track platform performance, usability, data integrity, activity, and user issues.

• Contribute to the platform roadmap by recognizing improvement opportunities and evaluating feasibility.

⛳️ Requirements

• Bachelor's degree in Human Resources, Information Systems, Business, Computer Science, or a related field, or equivalent years of experience.

• 7-10 years of progressive experience in HR technology, HRIS, Workforce Management, Payroll, or similar enterprise platforms, including leadership roles.

• Proven advanced experience with UKG Pro Workforce Management / Time and Attendance in a complex, multinational setting.

• Experience managing platform operations, governance, roadmap planning, major releases, complex enhancements, testing, and production support.

• Proven track record of partnering with senior business and technology stakeholders and managing vendors or implementation partners.

• Experience supporting large-scale, full-lifecycle implementations, integrations, or transformation initiatives.

• Experience leading managers, analysts, specialists, or cross-functional delivery teams across different regions or time zones.

• Advanced functional and technical expertise in UKG Pro WFM, including Time and Attendance, scheduling, accruals, pay rules, security, reporting, interfaces, and downstream payroll impacts.

• Strong understanding of global HR, Payroll, workforce management, compliance, data privacy, security, and audit requirements.

• Capability to define platform strategy, governance, standards, operational models, roadmaps, and prioritization approaches.

• Exceptional leadership, coaching, resource planning, performance management, and capability-building skills.

• Excellent analytical, problem-solving, decision-making, and root-cause analysis abilities.

• Strong program and project leadership skills, including risk management, testing, change readiness, and stakeholder communication.

• Ability to influence senior stakeholders, navigate a complex matrix organization, and reconcile global standards with regional needs.

• Vendor management, service management, and commercial insight.

• Understanding of integrations and data flows across HR, payroll, identity, finance, and third-party platforms.

• Advanced reporting and data analysis capabilities, including proficiency in Microsoft Excel and Microsoft 365 collaboration and presentation tools.

• Excellent written and verbal communication skills with the ability to simplify technical topics for business audiences.

🏝️ Benefits

• Competitive Pay + Annual Bonus

• Benefits Day 1

• 401K with company match (up to 4%)

• FREE company-paid vision, short-term disability, and life insurance

• Employee Stock Match Program

• Tuition reimbursement

• Parental leave

• Childcare assistance

• Profit sharing

• Fully Remote work arrangement