Senior Manager, Global Billing

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee daily global billing operations, ensuring that invoices are generated correctly and dispatched within the designated service-level agreements (SLAs).

• Manage the complete billing cycle, which includes customer setup, contract and pricing verification, billing timetables, invoice creation, adjustments, credits, rebills, and resolution of billing disputes.

• Develop and implement standardized global billing policies, procedures, workflows, and controls, while also accommodating valid regional and business-specific needs.

• Lead, mentor, and develop billing managers, supervisors, and team members across various regions and time zones.

• Set performance expectations, accountability frameworks, development plans, and succession strategies.

• Encourage collaboration among regional teams and ensure consistency in execution, knowledge sharing, and application of best practices.

• Assess billing processes to identify inefficiencies, control deficiencies, recurring mistakes, and areas for standardization.

• Initiate continuous improvement efforts to minimize manual tasks, enhance invoice accuracy, expedite billing cycles, and reduce rework.

• Create and uphold standard operating procedures (SOPs), process documentation, controls, and escalation protocols.

• Conduct root-cause analysis for billing discrepancies, delayed invoices, disputes, and ongoing customer issues.

• Collaborate with IT, Finance Systems, and business stakeholders to enhance billing platforms, ERP systems, CRM integrations, and associated financial applications.

• Work alongside Accounting, Revenue Recognition, Tax, Legal, and Internal Audit to ensure compliance with company policies and relevant accounting standards.

• Partner with Sales, Deal Desk, Customer Success, Revenue Operations, Legal, Tax, and Accounting to guarantee accurate interpretation and implementation of commercial agreements.

• Collaborate with Accounts Receivable and Collections teams to address invoice-related disputes and enhance cash collection results.

• Act as the escalation point for intricate billing issues, customer-impacting errors, and urgent operational concerns.

⛳️ Requirements

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related discipline; relevant equivalent experience will also be considered.

• Over 7 years of progressive experience in billing, finance operations, order-to-cash, revenue operations, or a similar domain.

• At least 3 years of experience in managing teams, including people leaders and/or teams distributed across various geographies.

• Proven experience in overseeing complex billing operations across multiple countries, regions, business units, or customer segments.

• Strong understanding of end-to-end billing processes, invoicing controls, contract interpretation, and financial operations.

• Familiarity with ERP, billing, CRM, and financial reporting systems.

• Demonstrated capability to lead process enhancements, operational transformation, and cross-functional initiatives.

• Excellent analytical, organizational, problem-solving, and decision-making skills.

• Outstanding written and verbal communication skills, with the ability to effectively engage with senior leaders and stakeholders across different regions.

• Proven ability to manage competing priorities, lead through transitions, and achieve measurable business results.

🏝️ Benefits

• Comprehensive health benefits, including medical, dental, and vision coverage.

• 401(k) retirement plan with company matching contributions.

• Generous paid time off and holiday schedule.

• Opportunities for professional development and career advancement.

• Flexible work arrangements to promote work-life balance.