Senior Manager, Forecasting & Business Planning

This is a fully remote position, open to applicants in Idaho, +2 more states.

📋 Description

• Manage the upkeep of weekly and monthly capacity plans, encompassing volume, handle time, shrinkage, and occupancy assumptions, to formulate staffing strategies.

• Regularly engage in discussions about planning with Operations, Finance, and other support departments.

• Act as the primary leadership contact for Operations.

• Ensure precise forecasts for volume and key performance metrics across all business lines.

• Generate and communicate forecasts that are vendor-locked.

• Oversee staffing planning during peak seasons, which includes coordinating new-hire classes and targeting specific lines of business.

• Gather and compile quarterly forecast submission data for financial outlooks.

• Conduct frequent reviews of forecast and capacity-plan data in collaboration with Operations and support teams.

• Provide staffing needs and additional information required for the RFP process.

• Lead a team tasked with forecasting, determining staffing needs, tracking metrics performance, and performing both ad hoc and recurring analyses.

• Execute forecasting, modeling, performance projections, basic financial variance explanations, and analytical tasks.

⛳️ Requirements

• A minimum of 7–10 years of experience in forecasting within a large contact center environment, PBM, or Specialty Pharmacy Call Center, including back office Workforce Management/Resource Planning.

• Moderate understanding of finance fundamentals.

• Experience in long-range planning, particularly strategic planning for 12–18 months ahead.

• Advanced proficiency in Excel.

• Familiarity with Avaya/CMS or Verint is advantageous.

• A strong curiosity to instigate change and enhance processes.

• Capability to gather, review, analyze, and compile data from various sources.

• Ability to manage multiple tasks while prioritizing competing demands.

• A Bachelor's Degree in a related field or equivalent experience is mandatory.

• Preferred: Over 10 years of experience in Pharmacy/PBM Operations.

• Proficiency in planning and optimizing operations.

🏝️ Benefits

• CVS Health bonus, commission, or short-term incentive program.

• Award target in the company’s equity award initiative.

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Paid time off.

• Retirement savings options.

• Wellness programs.

• Additional resources for supporting physical, emotional, and financial well-being.