Senior Manager, Engineering & Product Delivery

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the process from business stakeholder requests to well-defined Jira epics, stories, and acceptance criteria.

• Ensure that requirements are comprehensive, appropriately sized, and well understood by engineering prior to sprint commitment.

• Collaborate with product owners, architects, and business analysts to convert business objectives into actionable specifications.

• Maintain a well-structured, prioritized backlog across various active product streams.

• Facilitate the transition from design to development and confirm that UI/UX specifications, wireframes, and data models are feasible for implementation.

• Conduct daily standups, sprint planning, retrospectives, and agile ceremonies involving both internal and vendor teams.

• Manage sprint velocity, burn-down tracking, and capacity planning.

• Oversee release cadence, make go/no-go decisions, coordinate QA acceptance, and ensure readiness for production.

• Identify and escalate any blockers before they evolve into schedule risks.

• Maintain delivery dashboards and provide weekly progress updates to the CIO.

• Manage production release change processes, including approvals, test evidence, and Jira-to-deployment traceability.

• Enhance delivery processes through retrospectives, delivery metrics, and stakeholder feedback.

• Directly supervise approximately five internal FTE engineers across web application development, data engineering, Salesforce development, and QA.

• Handle performance reviews, career development, one-on-ones, and professional growth planning.

• Recruit and onboard new engineering personnel.

• Promote ownership, craftsmanship, and accountability within the team.

• Manage daily delivery relationships with the primary offshore development partner.

• Ensure vendor teams meet sprint commitments, quality standards, and maintain effective communication.

• Monitor vendor velocity, identify underperformance, and escalate any commercial issues to the CIO.

• Coordinate the onboarding of supplemental staff-augmentation engineering resources.

• Act as the main engineering liaison for business stakeholders, product owners, and the CIO.

• Work with architecture partners on design decisions and assess delivery feasibility.

• Coordinate with IT Operations regarding deployment dependencies and environment readiness.

• Engage in strategic planning as the representative voice of engineering capacity and delivery feasibility.

⛳️ Requirements

• 5+ years of experience in software engineering or engineering management.

• A minimum of 2 years in a role managing engineering teams directly.

• Experience overseeing vendor/offshore development teams in conjunction with internal FTEs.

• Strong expertise in Jira and agile methodologies.

• Proven ability to build and maintain efficient backlogs, conduct sprint ceremonies, and utilize Jira as a management tool.

• Experience in healthcare, insurance, or other regulated industries.

• Knowledge of sensitive data handling and audit trails.

• Exceptional communication skills.

• Capability to bridge the gap between business stakeholders and engineers.

• Proficient in writing clear acceptance criteria and leading effective meetings.

• Experience working in organizations ranging from 50 to 500 employees.

• Familiarity with Salesforce development environments, including Experience Cloud, Apex, and LWC (preferred).

• Knowledge of AWS cloud services, specifically web application hosting, serverless architectures, and regulation-compliant infrastructure (preferred).

• Experience in healthcare technology, including EHR integrations, patient portals, provider-facing tools, and care coordination platforms (preferred).

• Experience with platform migration or modernization (preferred).

• Must be a US citizen or authorized to work in the US as a full-time employee.

• Must be willing to work without visa sponsorship.

🏝️ Benefits

• Health, dental, and vision insurance.

• Company-sponsored life insurance.

• Retirement savings plan with company match.

• Vacation time off, sick time off, and holidays.

• Ongoing training and development programs.

• Opportunities for career advancement within the company.

• Annual company conference and team off-site meetings.

• Flexible work schedules.

• Remote-first environment with companywide conferences held annually.

• Employee assistance program for personal and family well-being.

• Employee discounts on products and services through Insperity.

• Recognition programs for exceptional performance.

• Company-sponsored social events and activities.