Senior Manager, Engineering

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the Maintenance & Operations division across various platforms and applications.

• Manage Incident, Problem, Change, Release, Service Management, and Production Support operations.

• Ensure adherence to SLAs, KPIs, and customer satisfaction benchmarks.

• Supervise extensive migration, modernization, and transformation projects from planning to ongoing support.

• Offer strategic direction for product development, system upgrades, platform modernization, testing, and operational support teams.

• Distribute resources effectively across programs and operational projects.

• Partner with business executives, clients, vendors, and technology teams to establish requirements and assess solutions.

• Promote continuous improvement through best practices, emerging technologies, automation, and process optimization.

• Develop governance frameworks, SOPs, runbooks, support models, engineering standards, compliance controls, and risk management procedures.

• Provide technical guidance for solution design, troubleshooting, performance enhancement, root cause analysis, and complex issue resolution.

• Oversee departmental budgets, financial planning, vendor management, workforce planning, and resource forecasting.

• Attract, develop, mentor, and retain high-achieving teams.

• Stay informed on technology trends, business demands, customer preferences, and market changes.

• Deliver executive-level reports on operational health, program progress, engineering efficiency, financial performance, risks, and strategic initiatives.

⛳️ Requirements

• Over 15 years of experience in IT.

• More than 8 years in engineering, operations, and technology leadership positions.

• Demonstrated experience leading enterprise production support teams.

• In-depth understanding of SDLC, ITIL, and operational governance.

• Experience in supporting large-scale migration, business transformation, and technology modernization projects.

• Proven success in managing cross-functional teams, vendor relationships, and key stakeholder connections.

• Excellent communication, problem-solving, decision-making, and leadership abilities.

• Experience in highly regulated environments.

• Flexibility to work varied schedules to meet business needs and travel as necessary.

• Video cameras must be utilized during all interviews and the first week of orientation.

🏝️ Benefits

• Flexible work arrangements.

• Opportunities for learning and career advancement.

• Access to technical credentials and certifications.

• Generous and adaptable vacation policy.

• Educational support.

• Leadership and technical development academies.

• 401(k) employer matching.

• Comprehensive health insurance benefits.

• Opportunities for travel through work (0–10%).