Senior Manager, Engagement Delivery

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Lead initiatives by aligning project scope, release planning, teams, vision, and business objectives.

• Develop program structures and ensure cross-functional alignment.

• Guide teams through the software engineering process utilizing Agile methodologies along with analytical and technical expertise.

• Organize meetings, make critical decisions, eliminate barriers, and address program challenges.

• Guarantee that business objectives are achieved while driving the strategic vision of each program.

• Collaborate with functional teams and executive management to ensure the success of the program.

• Conduct alignment meetings to address release challenges, dependencies, team status, production concerns, and performance metrics.

• Provide ongoing status reports on program status, issues, risks, and metrics.

• Manage dependencies across various teams, functions, divisions, and stakeholders.

• Deliver monthly program reviews and updates on sprint reviews.

• Cultivate a collaborative atmosphere that promotes creativity, innovation, and learning.

• Propel Salesforce's global Product & Technology strategy and drive organizational transformation.

• Recruit, build, and nurture high-performing teams.

• Ensure consistent delivery methodologies and influence global engagement and delivery strategies.

• Provide leadership with precise forecasts and performance metrics.

• Oversee governance, scope adjustments, budgets, resources, timelines, and risk management.

• Ensure timely and budget-compliant delivery while adhering to program gates and governance protocols.

• Monitor resource utilization, prioritization, budgeting, and project timesheets.

• Manage and oversee enterprise software implementations along with comprehensive implementation planning.

• Coach and mentor Project Managers and guide project leadership and practitioners.

• Establish executive-client relationships and advise client business and technology leaders.

• Identify opportunities to showcase Salesforce technologies and drive improvements in business processes.

⛳️ Requirements

• Over 15 years of experience in a program management role leading enterprise-scale CRM or comparable projects.

• More than 5 years of experience leading multiple work streams.

• At least 10 years in management consulting or consulting services.

• Experience with parallel implementations; SFDC experience is not mandatory.

• Proven project leadership skills with direct responsibility for project teams, budgeting, and scheduling against customer or vendor contracts.

• Experience managing internal and external project stakeholders, conflict resolution, issue management, executive communication, and leadership.

• Exceptional verbal and written communication skills, along with a strong executive presence.

• Ability to collaborate with remote teams during non-traditional business hours.

• Capability to lead enterprise-wide engagements, facilitate client executive meetings, mentor senior team members, and manage project risks effectively.

• Proficient in assessing business and technical requirements, identifying dependencies, and generating project plans and estimates.

• Ability to thrive in a fast-paced, high-energy, and team-oriented environment.

• Strong multitasking capabilities.

• Bachelor's degree in Business Administration and/or Information Technology or equivalent experience.

• Agile SCRUM Master Certification.

• PMP Certification is preferred.

• Salesforce.com Certifications are preferred.

• Proven ability to manage enterprise-level programs with teams of over 50 individuals, 3 or more delivery workstreams, and complex integrations.

• Willingness to travel up to 50%, depending on customer needs.

🏝️ Benefits

• Comprehensive benefits and resources aimed at supporting balance and wellbeing.

• AI tools to enhance impact.

• Reasonable accommodations provided during the application or recruitment process.

• Commitment to equal opportunity and a non-discrimination workplace policy.