CPS Engagement Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee service delivery for a varied portfolio of customers/accounts

• Manage the installation, configuration, and implementation of acquired products and technologies

• Assist clients in comprehending product functionalities, maximizing benefits, and expediting time to value

• Lead federal customer interactions adhering to CPS delivery models, processes, methodologies, artifacts, government regulations, and security standards, including FedRAMP, FISMA, and GovCloud

• Forge relationships with senior stakeholders, partners, and service integrators

• Align Collibra product features with customer use cases

• Clarify business objectives and devise solutions utilizing Collibra products, technologies, and services

• Create project plans informed by account plans, customer initiatives, and use cases

• Support requirements gathering and the development of customer solutions

• Provide federal agencies with customized data governance strategies

• Offer documented updates on project status and communicate escalations, risks, issues, and change management

• Identify and drive quantifiable value and outcomes during project implementations

• Act as a liaison among Sales, Support, customers, Customer Engineering, Product, Support, and Executive teams

• Facilitate onboarding and mentor project team members

• Enhance engagement and delivery processes throughout the services organization

• Recognize expansion opportunities and contribute to the growth of CPS services and licensing business

• Achieve 30-, 60-, and 90-day success objectives, including navigation of Salesforce, risk remediation, playbook development, and delivery plan presentations

⛳️ Requirements

• Must be a U.S. citizen and reside within the United States

• 5+ years of experience managing service projects supporting U.S. federal agencies

• Proficiency in Data Governance, Data Management, or Data Quality

• Active security clearance (Secret/TS/TS-SCI)

• Familiarity with at least two or three of the following: data governance, data stewardship, master data management, data cataloging, and business rules management

• Knowledge of leading PaaS providers, Data Lakes, Databases, and Integration platforms commonly utilized by federal agencies

• Experience with AWS/Azure, Kubernetes, infrastructure, and platform

• Understanding of APIs using Java, Python, or a similar scripting language for custom software implementations in Enterprise Linux or Unix environments

• Knowledge of data warehousing, ETL, and data integration

• Strong communication skills across both business and technical stakeholders

• Highly organized with excellent attention to detail

• Customer-oriented and accountable for ensuring customer success

• Self-motivated and eager to learn new software

• Capable of leading senior-level project updates, value assessments, or business review meetings

🏝️ Benefits

• Additional commission-based compensation

• Bonus potential

• Equity options for eligible positions

• Monthly stipend through Flex Fund

• Pension/401k plans

• Competitive salary

• Health insurance coverage

• Paid time off

• Flexible benefits options to accommodate diverse situations and life events