Senior Manager, Donor Data & Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead the donor data team, overseeing data reporting and processes to ensure prompt service to both donors and internal staff.

• Serve as the liaison between fundraising leadership and internal teams to synchronize campaign objectives and enhance partner and donor engagement processes.

• Manage the design, development, support, maintenance, security backup, and integrity of the donor database.

• Guarantee compliance with policies, regulations, and industry standards concerning ethical and confidential donor relations.

• Create and oversee the budget for donor data and operations.

• Supervise ETL processes while striving for continuous improvement in their efficiency and accuracy.

• Deliver data automation, database queries, reporting tools, and predictive modeling utilizing Python, SQL, and CI/CD principles.

• Collaborate with IT on technical matters, hardware, software, website, and server administration.

• Engage in the preparation, development, and performance monitoring of campaigns.

• Work alongside senior leaders to assist with partner campaigns.

• Cooperate with teams on vendor RFPs and feature negotiations.

• Ensure transparency, accountability, and compliance in all data-related fundraising activities.

• Stay informed on updates, conduct research, and train the team on new features and efficient processes.

• Support donor cultivation and stewardship events.

• Promote a shared vision that embodies the organization's core values.

⛳️ Requirements

• Proven success in managing a complex relational database and leading a data team.

• 5–7 years of experience in relational data management, with advanced skills in SQL, fundraising, and donor relations.

• Proficient in Python for data manipulation, scripting, and automation.

• Skilled in SQL and database management systems such as MySQL, PostgreSQL, or SQL Server.

• Experience with API integration.

• Familiarity with CI/CD tools and practices in relation to ETL processes.

• Background in data visualization and reporting tools.

• Capable of manipulating, transforming, or merging datasets using Excel or Python.

• Knowledgeable in CRM platforms such as Blackbaud's RENXT, Omatic, CharityEngine, Bloomerang, HubSpot, Constant Contact, or Mailchimp.

• Understanding of website processes and PCI compliance criteria.

• Ability to convey complex technical information to varied audiences.

• Strong team leadership and project management abilities.

• Financial acumen with the capability to analyze campaign metrics.

• Competent in managing multiple priorities and performing under pressure.

• Ability to work independently as well as collaboratively within teams.

• Willingness to work outside of regular hours and travel as necessary.

• Military service may substitute for professional experience and/or formal education requirements.

• A valid driver's license and proof of insurance may be necessary based on role responsibilities.

• Must be capable of lifting up to fifteen (15) pounds.

🏝️ Benefits

• Medical, dental, and vision coverage.

• HSA, FSA, and Lifestyle Spending Accounts.

• Competitive 401(k) plan with company match.

• Options for remote work.

• 14 paid holidays.

• Care and Parental Leave.

• Flexible Leave policy.

• Mentorship programs available.

• Management training opportunities.

• Professional development initiatives.

• Dedicated coaching team in place.

• Employee-led committees to promote engagement.