Senior Manager – Digital Product Solutions

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Foster strong customer relationships by facilitating discovery sessions, workshops, interviews, and workflow assessments.

• Grasp customer objectives, challenges, business operations, and expected results.

• Convert customer requirements into business specifications, use cases, functional and technical documents, user narratives, data/integration needs, and acceptance criteria.

• Confirm requirements and proposed solutions with both customers and technical teams.

• Develop, manage, and consistently enhance a well-organized backlog of customer and product requirements.

• Consolidate requests from various customers, industries, use cases, and segments to uncover common trends and reusable solutions.

• Rank requirements and collaborate with product leadership and engineering to integrate priorities into roadmaps and release strategies.

• Convey priorities, trade-offs, dependencies, and anticipated timelines to stakeholders.

• Examine customer feedback and usage trends to detect recurring issues, unmet needs, emerging opportunities, and segment variations.

• Relay customer insights to IT, engineering, sales, customer success, implementation, and leadership teams.

• Collaborate with engineering, IT, customer experience, security, data, commercial, and global client services teams.

• Represent the product in key customer conversations, roadmap discussions, and solution-design meetings.

• Assist in product launches by providing documentation, enablement resources, release communications, and customer-facing presentations.

⛳️ Requirements

• A Bachelor’s degree in Business, Information Systems, Computer Science, Engineering, Product Management, or a related field, or equivalent relevant experience.

• An advanced degree or relevant product/Agile certification is preferred.

• Proven experience in a customer-focused product, solutions, business analysis, product ownership, or technical consulting role.

• Experience in conducting customer discovery and translating business requirements into functional specifications, technical documents, user stories, data/integration needs, and acceptance criteria.

• Experience in creating, refining, and prioritizing product backlogs while synthesizing feedback across various customers or segments.

• Adequate technical fluency to effectively collaborate with software engineers, architects, data teams, and integration specialists.

• Experience with enterprise customers, enterprise software/SaaS, APIs, integrations, data products, workflow automation, Agile methods, or product-management tools is preferred.

• Exceptional written, verbal, presentation, and executive-level communication abilities.

• Capability to navigate uncertainty, influence cross-functionally, and bridge the gap between business and technical audiences.

🏝️ Benefits

• Comprehensive health and wellness packages.

• Opportunities for professional development and continuous learning.

• Flexible working arrangements to support work-life balance.