Senior Manager, Customer & Supplier Communications

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Provide guidance and assistance to senior leaders regarding audience-specific communication strategies, messaging, channels, delivery methods, and execution across various regions.

• Create and execute communication strategies, plans, governance, and schedules that align with business objectives.

• Propel strategic narratives utilizing audience insights and suitable communication channels.

• Maintain consistency and continuity in messaging, standards, approvals, and program support.

• Enhance communication platforms, tools, and operational frameworks.

• Align outreach efforts with strategic business and functional objectives, while evolving existing communication programs.

• Foster two-way dialogue and engagement to amplify key messages and enhance brand understanding.

• Plan, oversee, and communicate changes, transformations, cultural shifts, and commercial initiatives with measurable outcomes.

• Ensure alignment with Corporate External and Internal Communication strategies, policies, standards, and tactics.

• Offer proactive advice to internal stakeholders regarding communication strategies and programs.

• Work collaboratively with functional team members, corporate and business communication partners, and regional stakeholders.

• Define, drive, and refine KPIs, metrics, and reporting mechanisms.

• Assist with issues/crisis communications as necessary.

• Supervise agency partners when appropriate.

• Direct communication processes, governance, and approval standards in conjunction with subject matter experts, project owners, compliance, and legal partners.

• Evaluate, monitor, and analyze program effectiveness to ascertain ROI and enhance communication outcomes.

• Undertake additional duties as assigned.

⛳️ Requirements

• A Bachelor's degree is required.

• 8+ years of experience in communications, journalism, corporate communications, or a related agency field.

• A proven history of defining and executing communication strategies, programs, and campaigns across regional or multi-segment audiences.

• Experience in matrix organizations.

• Familiarity with business operations, senior stakeholder management, and cross-regional collaboration.

• Experience and comfort in a building mode while navigating complexity and ambiguity.

• Ability to operate across various capacities, adapting as necessary.

• A comprehensive strategic communications perspective, business acumen, understanding of relevant corporate functions, audience-specific insights, and a focus on measurable performance.

• Strong aptitude for building productive relationships, influencing senior leaders, and leading through stakeholder interactions across functions, business segments, and regions.

• Solid understanding of change management practices, change communications techniques, governance, and operating frameworks.

• Demonstrated proficiency in writing, editing, presentation, and speaking skills.

• Experience in a life science, technology, or science-related company is preferred.

• Global or multi-region communications experience is preferred.

🏝️ Benefits

• Opportunities for learning experiences that foster career growth and success.

• A diverse, equitable, and inclusive culture.