Senior Manager, Customer & Commercial Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of US customer operations, aligning commercial success with customer outcomes.

• Oversee camera ordering and inventory management with manufacturing partners.

• Coordinate hardware deliveries alongside the sales pipeline and new customer installations.

• Establish and manage the US camera servicing function, which includes repairs, replacements, and loaner units.

• Handle the execution of commercial contracts from initial terms to final signature.

• Collaborate with the sales team on commercial terms, draft and revise customer contracts, and engage outside counsel when necessary.

• Develop contract structures tailored for health systems, provider groups, and independent practices.

• Secure data rights that support the AI roadmap.

• Create reusable contract templates, workflow tools, signing-authority routes, and playbooks.

• Oversee legacy contract obligations and ensure compliance with customer agreements.

• Draft internal policies and standard operating procedures (SOPs).

• Develop AI-powered automation solutions to minimize manual workflow and enhance operational scalability.

⛳️ Requirements

• 3-5 years of experience in business or operations roles.

• Proven track record in hardware logistics or commercial contract management; experience in both is advantageous.

• Preferred experience in a startup environment, particularly in Series A or B settings.

• Background in management consulting or investment banking is a plus.

• Experience in regulated industries is highly desirable; ideal candidates will have a background in medical devices, IVD, or health tech involving hardware.

• Strong systems thinking and a focus on process improvement.

• Practical experience with AI tools, including the development or automation of real workflows.

• Outstanding written communication skills and meticulous attention to detail.

• Strong sense of ownership, proactive communication abilities, and comfort in operating within limited structure.

🏝️ Benefits

• Competitive compensation package that includes a performance-based bonus and significant equity.

• Comprehensive health, vision, and dental benefits.

• Generous monthly reimbursement for health and wellness expenses.

• Opportunity for expanded ownership of customer operations as the US presence grows.

• Involvement in business development at the intersection of artificial intelligence and healthcare.

• Collaboration with top-tier experts from healthcare provider networks, academia, and the industry.

• A highly skilled, close-knit team alongside world-class mentors.

• Equal opportunity employer.