Senior Manager, Customer Audit & Due Diligence Compliance

This is a fully remote position, open to applicants in Germany.

📋 Description

• Oversee the complete execution of intricate, high-risk, or executive-level customer audits, due diligence processes, and RFI/RFP requests, including direct interaction with customers.

• Act as a point of escalation for complex customer inquiries and non-standard requests.

• Assist the Director in strategic planning, reporting, and cross-functional governance activities.

• Collaborate with Sales, Legal, Information Security leadership, and executive stakeholders to gather authoritative inputs.

• Establish quality standards, review methodologies, and response strategies throughout the team.

• Compose, review, and finalize precise, consistent, and customer-ready responses to highly technical and nuanced inquiries.

• Maintain and continually enhance designated sections of the internal response repository and related documentation.

• Review work produced by mid- and junior-level team members, providing guidance and quality oversight.

• Escalate new, sensitive, or high-risk issues to the Director as needed.

• Mentor and cultivate the skills of Managers, Senior Analysts, and Analysts.

• Promote operational excellence by defining scalable processes, metrics, and tools.

• Identify opportunities for efficiency and lead initiatives aimed at streamlining audit and due diligence workflows.

⛳️ Requirements

• A minimum of 8 years of experience overseeing customer audits, due diligence, risk management, or RFI/RFP responses in financial services or a regulated technology environment.

• Proven leadership in managing complex, customer-facing compliance activities.

• Strong customer-facing experience and comfort engaging with stakeholders at various levels of technical expertise.

• In-depth knowledge of cybersecurity controls, fraud prevention, and regulatory expectations.

• Demonstrated ability to influence senior stakeholders and manage sensitive, high-visibility issues.

• Strong strategic thinking combined with hands-on execution capabilities.

• Experience in working with cybersecurity, fraud, or risk-related subject matter.

• Extensive experience with Governance, Risk, and Compliance (GRC) platforms, such as Archer, MetricStream, or AuditBoard.

• Extensive experience with Strategic Response Management (SRM) platforms, such as Loopio, Responsive, or Anchor AI.

• Exceptional written communication and editing abilities.

• Proven capability to manage a high volume of concurrent requests under tight deadlines.

• Preferred: Experience in driving process or tool enhancements in compliance or RFP operations.

• Preferred: Background in translating complex technical content into clear, non-technical language.

• Preferred: Experience leading teams in regulated financial services or global enterprise settings.

• Preferred: Prior ownership of compliance tools, knowledge management platforms, or audit automation projects.

🏝️ Benefits

• No benefits, perks, or compensation extras are specified in the posting.