Manager, Policy and Compliance, Certification

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead subject matter experts in the Certification program offerings while keeping abreast of industry trends, regulatory updates, and market changes.

• Adjust operational strategies and guide the team in adapting to regulatory changes.

• Provide reports on regulatory shifts and trends, encompassing insights, key takeaways, forecasts, and potential impacts on the business.

• Spearhead cross-functional initiatives to enhance certification standards, streamline compliance operations, and scale processes effectively.

• Oversee and refresh compliance frameworks, including the annual Certification Standards Review.

• Participate in customer calls to assist with compliance-related client interactions.

• Assist the Sales team with documentation, scoping decisions, and addressing client inquiries.

• Foster the development of policy team members through coaching, feedback, and growth planning.

• Monitor team capacity and propose structural or resourcing changes as needed.

• Collaborate with the Certification Innovation Leader to integrate AI and automation into policy and compliance workflows.

• Work alongside Legal on issues related to denials, escalations, suspensions, litigation concerns, and other relevant matters.

• Support jurisdictional and scope expansions by conducting regulatory discovery, making feasibility decisions, providing documentation, and enhancing team skills.

• Manage daily operations of the Policy and Compliance team, including hiring, coaching, KPIs, and performance standards.

• Exemplify LegitScript’s core values.

⛳️ Requirements

• Comprehensive understanding of policy management, industry regulations, and compliance standards relevant to various sectors.

• Proven experience in managing risk and compliance programs, including policy development, implementation, and monitoring across operations.

• Extensive subject matter expertise that aligns with industry trends, business demands, and regulatory obligations.

• Experience in building, coaching, and leading high-performing teams.

• Strong interpersonal and communication abilities.

• Capability to thrive in dynamic and evolving markets with a focus on continuous improvement.

• Excellent time management and problem-solving capabilities.

• Proficient in MacOS, Google Workspace (Sheets, Docs, etc.), and Microsoft Excel.

• Skilled in professional writing and in developing or reviewing compliance documentation.

• Well-developed proficiency in speaking, reading, comprehending, and writing in English.

• Open to candidates with a four-year college degree or a comparable combination of education and experience.

• 2–4 years of experience managing personnel and/or policy and compliance-related programs.

🏝️ Benefits

• Competitive compensation.

• Flexible work options.

• A team that is genuinely invested in your success.