Senior Manager, Commercial Product Member Experience

This is a fully remote position, open to applicants in Alabama, +41 more states.

📋 Description

• Assist in the implementation of initiatives aimed at enhancing member experience across both new and existing payor-related products and features.

• Collaborate with teams in product, design, marketing, and communications to convert experience strategies into synchronized plans and action steps.

• Promote uniformity in member-facing experiences, communications, and interaction styles throughout designated products or initiatives.

• Organize deliverables, timelines, stakeholder communications, and interdependencies.

• Formulate suggestions for enhancing experiences, communication priorities, and execution requirements.

• Aid in the creation of member-oriented communications, journey materials, presentations, FAQs, and other relevant resources.

• Monitor readiness, dependencies, and necessary follow-up actions.

• Discover opportunities to enhance how members comprehend, navigate, and engage with products and features.

• Contribute to broader organizational initiatives focused on member experience quality, communication efficiency, and cross-functional collaboration.

⛳️ Requirements

• Over 7 years of background in customer experience, member experience, digital experience, product experience, communications, or completion of a General Management Development Program (GMDP) or similar Leadership Development Program with pertinent experience.

• Proven experience in supporting healthcare, payor, digital product, or customer experience projects.

• Capability to translate experience strategies into synchronized plans, communication support, and execution activities.

• Demonstrated experience in collaborating across product, design, marketing, and communications within a matrixed setting.

• Excellent written and verbal communication skills, including experience in developing or coordinating customer-facing materials.

• Strong project management, prioritization, and organizational abilities.

• Capacity to work autonomously, juggle multiple priorities, and ensure follow-through among stakeholders.

• Good judgment and meticulous attention to detail in fast-paced, cross-functional environments.

• Bachelor’s degree preferred, along with specialized training or relevant professional qualifications.

🏝️ Benefits

• CVS Health bonus, commission, or short-term incentive program.

• Target award in the company’s equity award scheme.

• Medical insurance coverage.

• Dental insurance coverage.

• Vision insurance coverage.

• Paid time off.

• Retirement savings options.

• Wellness programs.

• Additional resources for supporting physical, emotional, and financial health.