Senior Manager, Clinical Learning Delivery – Execution

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Oversee the daily operations of the Institute’s training programs across various supported service lines.

• Ensure the consistent and effective execution of training-related processes.

• Convert organizational priorities into actionable execution strategies and training plans.

• Identify operational risks, challenges, and opportunities for enhancement, and initiate appropriate actions.

• Assist in the implementation of new training initiatives, pilot projects, and program improvements.

• Monitor training readiness, quality, and efficiency metrics to assess program effectiveness.

• Utilize data and trends to pinpoint improvement opportunities and guide recommendations.

• Track trainee progress and proactively tackle performance issues, delays, or risks.

• Assess the impact of program modifications and continually enhance processes and outcomes.

• Leverage coaching, emerging technologies, and AI tools to enhance learning programs.

• Communicate program performance, risks, and priorities to leadership effectively.

• Act as the main operational contact between the Institute and Clinical Services, Workforce Planning, Talent Acquisition, and Learning & Development.

• Cultivate partnerships that support workforce readiness and align with business goals.

• Facilitate agreement on trainee performance, capacity planning, program schedules, and operational priorities.

• Influence decisions through data-driven insights, collaboration, and effective communication.

• Lead, mentor, and develop a team of Clinical Data Trainers.

• Set expectations and hold team members accountable for quality, consistency, and execution.

• Encourage trainer development through coaching, feedback, and opportunities for growth.

• Monitor trainer capacity and allocate resources according to business needs and learning priorities.

• Promote accountability, collaboration, innovation, and continuous improvement.

⛳️ Requirements

• Bachelor's degree or equivalent experience.

• 7+ years of experience in learning and development, education, healthcare operations, program management, or a related field.

• 3+ years of leadership experience in managing people.

• Experience leading complex programs, extensive onboarding initiatives, or operational projects.

• Proficient in using data and metrics to assess performance and drive improvements.

• Strong skills in communication, stakeholder management, and problem-solving.

• Proven ability to manage competing priorities in a dynamic environment.

• Preferred: Experience in the healthcare sector, clinical abstraction, registry operations, or workforce development.

• Preferred: Experience in designing, developing, and scaling clinical onboarding and training programs.

• Preferred: Knowledge of adult learning theory and learner-centered instructional design.

• Preferred: Familiarity with Salesforce, Tableau, learning systems, or workforce readiness programs.

🏝️ Benefits

• Eligibility for an annual cash bonus.

• Medical insurance coverage.

• Dental insurance coverage.

• Vision insurance coverage.

• Life insurance coverage.

• 401(k) retirement plan.