Senior Manager, Client Operations

This is a fully remote position, open to applicants in Alabama, +3 more states.

📋 Description

• Oversee a revenue cycle team and directly manage assigned supervisors.

• Promote exceptional service, quality outcomes, responsiveness, and direction for designated clients.

• Assess staffing, tools, coaching, and training needs in collaboration with managers and team members.

• Track daily performance of team members and provide leadership with metric updates.

• Enhance productivity and quality while mentoring on time management, organization, and metrics.

• Evaluate employee performance against set goals and objectives.

• Involve employees in performance management initiatives.

• Lead the AR team, ensuring timely billing and managing payment posting trends and reconciliations.

• Offer regular one-on-one feedback and guidance to employees.

• Participate in meetings, performance improvement planning, strategic planning, project development, and execution of plans.

• Address inquiries from leaders, clients, and associates using data-driven insights and analyses.

• Collaborate with Human Resources on applications, interviews, and hiring recommendations.

• Engage with departments and third-party vendors to resolve challenges faced by associates or clients.

• Achieve budgeted revenue and expense targets.

• Review client accounts receivable, worklists, priority assignments, and key metrics on a monthly basis.

• Act as the main point of contact for clients, communicating via phone or email biweekly.

• Escalate issues to the VP of Revenue Cycle.

• Identify client requirements and offer feedback on best-practice workflows.

• Complete and assess monthly client dashboards that include case volume, cash flow, issues, and KPIs.

• Handle month-end reporting and client billing reconciliation.

• Manage updates to fee schedules, charge master increases, contract grids, and client profiles.

• Prepare and dispatch client invoices.

• Address QA cards by reviewing cases, providing team feedback, and adjusting statuses accordingly.

⛳️ Requirements

• Proven ability to lead a revenue cycle team and supervise managers effectively.

• Demonstrated capability to enhance service quality, productivity, responsiveness, and performance metrics.

• Strong knowledge of accounts receivable operations, billing timelines, payment posting, and reconciliation processes.

• Experience in performance management, coaching, and conducting employee evaluations.

• Ability to analyze client metrics, dashboards, case volume, cash flow, issues, and KPIs.

• Competence in managing month-end reporting and client billing reconciliations.

• Familiarity with managing fee schedules, charge masters, contract grids, and client profiles.

• Skill in preparing and sending client invoices.

• Ability to collaborate effectively with Human Resources, various departments, and third-party vendors.

• Currently, we are unable to sponsor H1B candidates.

🏝️ Benefits

• Medical insurance

• Vision insurance

• Dental insurance

• Short Term Disability

• Long Term Disability

• Life Insurance

• Vacation/Sick time

• 401(k) retirement plan with company match

• Paid Holidays

• SIS Cares Day

• Fully Remote