Senior Manager, Client Growth – Success

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage the ongoing success of a portfolio consisting of 5–10 strategic employer clients.

• Act as the primary strategic advisor for employer clients and key stakeholders.

• Foster client engagement, satisfaction, program performance, retention, and growth.

• Oversee implementation, marketing, reporting, program optimization, and issue resolution in collaboration with internal teams and health plan partners.

• Establish and maintain strategic relationships with benefits leaders, consultants, and health plan partners.

• Acquire expertise in Twin Health programs, clinical operations, implementation processes, member marketing, and health plan delivery.

• Leverage program, engagement, and outcomes data to provide consultative recommendations.

• Prepare and present client reporting, performance discussions, and business reviews.

• Monitor client health and proactively address risks to satisfaction, engagement, performance, and retention.

• Create strategies to enhance program awareness, adoption, and member engagement.

• Assist with client events, webinars, open enrollment activities, and benefit fairs.

• Manage the client renewal lifecycle and achieve portfolio retention and expansion targets.

• Identify opportunities for additional eligible populations, programs, and solutions.

• Lead client escalations and coordinate resolutions with cross-functional teams.

• Represent employer feedback internally and suggest improvements for the health plan channel and client experience.

• Report to the AVP of Client Success – Health Plans.

⛳️ Requirements

• Minimum of 6 years of experience in client success, account management, benefits consulting, or similar customer-facing roles.

• Experience in managing employer clients or relationships through a health plan, benefits consultant, or other partnership channels is strongly preferred.

• Strong understanding of employer benefits and/or health plan environments.

• Ability to navigate complex, multi-stakeholder environments to drive client engagement, retention, and growth.

• Excellent communication, presentation, and storytelling skills.

• Strong analytical and problem-solving capabilities.

• Highly organized, resourceful, independent, and detail-oriented.

• Ability to influence cross-functional teams without direct authority.

• Willingness and ability to travel as necessary, estimated at up to 25%.

• Experience with CRM systems such as Salesforce and familiarity with client reporting or business review tools is preferred.

• Must be authorized to work for any employer in the United States.

• Twin Health is unable to sponsor or take over sponsorship of an employment visa.

🏝️ Benefits

• Bonus eligible.

• Opportunity for equity participation.

• Unlimited vacation with manager approval.

• 16 weeks of 100% paid parental leave for delivering parents.

• 8 weeks of 100% paid parental leave for non-delivering parents.

• 100% employer-sponsored healthcare, dental, and vision coverage for the employee.

• 80% coverage for family healthcare, dental, and vision.

• Health Savings Account and Flexible Spending Account options.

• 401(k) retirement savings plan.

• Remote work flexibility.

• High level of flexibility in work arrangements.

• Competitive compensation package.