Client Partner

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Take ownership of a portfolio of U.S. client accounts, overseeing account health, client satisfaction, renewals, and revenue generation.

• Enhance net revenue retention and growth by incorporating engineers and teams, as well as integrating AI Delivery Pods, AI Acceleration, advisory services, and governance engagements.

• Develop and uphold quarterly account plans, conduct QBRs, executive business reviews, and maintain monthly Tier 1 Strategic account cadences, alongside accurate account health metrics.

• Oversee renewals and commercial operations, including SOW and MSA extensions, margin-protected pricing, and reliable forecasting.

• Collaborate with delivery leads and the LatAm talent organization to ensure that placed talent meets client objectives.

• Manage changes related to personnel or delivery-fit.

• Cultivate multi-threaded executive relationships, engaging with the C-suite.

• Provide customer insights to inform Furiosa offerings and go-to-market strategies.

• Act as an early-warning system and a source for innovative ideas.

⛳️ Requirements

• A minimum of seven years managing client relationships with a revenue target in staff augmentation, IT services, consulting, or enterprise SaaS, specifically focused on U.S. companies.

• Proven success in retention and expansion: demonstrated renewals, account growth, and consistently achieving quotas.

• Deep understanding of software development processes: agile teams, engineering staffing, and distributed or nearshore delivery.

• Capability to engage in credible discussions with a VP of Engineering.

• Strong grasp of commercial mechanics: SOWs, MSAs, margin management, and forecasting.

• Competence in pricing deals and defending margins.

• Familiarity with enterprise AI adoption sufficient to discuss strategic roadmaps and differentiate between reality and hype.

• Possess executive presence and consultative instincts.

• Native-level proficiency in English and comfort with U.S. business culture.

• Experience with nearshore or offshore delivery models (preferred).

• Background in AI, ML, or data services sales or delivery (preferred).

• Proficiency in Portuguese or Spanish (preferred).

• Experience in establishing an account management structure (preferred).

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and skill enhancement.

• Flexible working arrangements to promote work-life balance.

• Collaborative and inclusive company culture.