Senior Manager, Business Process

This is a fully remote position, open to applicants in United Kingdom, +1 more country.

📋 Description

• Ensure the integrity and enhancement of business processes within Zebra’s Global Customer Success & Services organization.

• Collaborate with stakeholders to design, standardize, and refine processes.

• Plan and oversee a team focused on process improvement and Lean Six Sigma methodologies.

• Lead cross-functional efforts in process enhancement, data capture and analysis, infrastructure support, tool management, and compliance initiatives.

• Propel organization-wide process optimization and ensure workflows align with strategic objectives.

• Strategize, execute, and implement intricate process improvement initiatives across various business units.

• Develop processes from the ground up for emerging functional organizations or business units.

• Identify continuous improvement opportunities for process effectiveness and efficiency.

• Provide insights that guide initiative prioritization and decision-making.

• Facilitate collaboration across functions and integrate end-to-end processes.

• Measure and report the success of newly implemented and revised processes to senior and executive stakeholders.

• Oversee process governance, maintenance, standards, guidelines, best practices, and ownership.

• Assess solutions for cost/benefit analysis, efficiency, and alignment with corporate values and direction.

• Select, develop, and evaluate team members against established goals.

• Support change management and promote the adoption of process repositories, improvement tools, and educational opportunities.

• Manage End-to-End Services Process Architecture and the Process Library.

• Oversee the intake, triage, documentation, and cross-functional improvement of process assistance requests.

• Develop and provide BPM training along with ongoing support.

• Operate the Process Council and collaborate with Services IT and Business Operations teams.

• Identify and prioritize organization-wide opportunities for process improvement.

• Manage the PRIME business process management repository and associated tools.

• Oversee the CS&S Lean Six Sigma program targets, training, mentoring, and promotion efforts.

• Manage continuous improvement mentoring programs and innovation initiatives.

• Prioritize Zebra Data Lake requests for IT sprint delivery.

• Lead CS&S data and reporting governance activities.

• Manage stakeholders and adoption related to the Alation Data Catalog.

• Oversee the transition of data from Power BI to Fabric for Services.

⛳️ Requirements

• Proficient in process mapping and modeling.

• Proven success in utilizing process improvement principles and methodologies.

• Strong analytical capabilities for evaluating process efficiency and pinpointing improvement opportunities.

• Experience in leading a team to achieve successful business results through talent and performance management.

• Familiarity with AI tools that support process enhancements.

• Experience in digital transformation initiatives that aid process improvements.

• Involvement in process automation initiatives supporting improvements.

• Experience presenting to audiences at the Director level and above.

• Excellent communication and collaboration abilities for cross-functional engagements.

• Advanced proficiency with BPM and Office tools including Visio, Excel, and PowerPoint.

• Demonstrated experience in improving Services and Sales processes.

• Formal training or certifications in process improvement.

• Six Sigma Green Belt certification preferred or currently pursuing.

• Familiarity with Agile IT Development methodology.

• Preferred experience: 12 or more years, with at least 2 years in a supervisory or managerial role.

• Preferred educational background: Master’s degree.

• Willingness to travel 10-25% of the time.

🏝️ Benefits

• Performance-based annual cash incentive targeting 20% of base salary.

• Opportunities to learn and take on leadership roles in a progressive environment.

• Career development prospects.

• Travel opportunities ranging from 10-25%.