Senior Director, Business Operations

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Collaborate with Account Directors, account leadership, client stakeholders, and subject matter experts to convert business requirements into cohesive strategies, priorities, and execution plans.

• Lead programs related to business services and operational initiatives that enhance service delivery and align with account goals.

• Propel operations, drive innovation, enhance organizational capability, and lead account transformation efforts.

• Oversee program timelines, priorities, risks, dependencies, and action plans.

• Act as a reliable advisor to clients, account leadership, operations teams, and functional partners.

• Steer change enablement, stakeholder engagement, communications, leadership alignment, capability transfer, training, and adoption strategies.

• Formulate strategies for organizational transition, gap closure, and sustainable process improvements.

• Direct the account FM Center of Excellence, focusing on continuous improvement, Corrigo governance, NOC, call center operations, KPI management, and operational consistency.

• Manage HSSE programs and operations.

• Govern Corrigo work-order processes along with supporting systems, data, reporting platforms, and AI-enabled functionalities.

• Collaborate on disaster planning and business continuity measures.

• Create executive-level presentations, analyses, and recommendations.

• Drive strategic initiatives and operational projects across various functions.

• Document and standardize operational processes, standards, and best practices.

• Support innovation and ongoing improvement initiatives.

• Enhance account performance through AI integration, process redesign, and improved operational governance.

• Foster accountability, collaboration, operational discipline, and a commitment to service excellence.

⛳️ Requirements

• A Bachelor’s degree is required; an advanced degree is preferred.

• Extensive experience in facilities management, business operations, business services, or a related area.

• Strong analytical skills and strategic planning abilities.

• Experience in commercial real estate is preferred.

• Proven track record in leading teams, programs, or large account initiatives in a complex, client-facing setting.

• Strong business acumen with the ability to influence and collaborate at all organizational levels.

• Strategic thinking capabilities focused on enhancing service delivery, efficiency, and performance.

• Excellent judgment and decision-making abilities.

• Strong analytical and problem-solving skills.

• Experience in synthesizing data from various sources into actionable insights and recommendations.

• Demonstrated expertise in KPI reporting, performance management, and executive-level storytelling through data.

• Proficient in project and program management.

• Familiarity with change management principles and experience in supporting organizational transformation.

• Outstanding written and verbal communication skills.

• Strong organizational and execution capabilities, including managing multiple priorities under tight deadlines.

• High level of accountability, initiative, resourcefulness, and adaptability.

• Ability to effectively engage with stakeholders at all levels.

• Must possess authorization to work in the United States without the need for sponsorship.

🏝️ Benefits

• 401(k) plan with company matching contributions.

• Comprehensive Medical, Dental & Vision Care.

• Paid parental leave at 100% of salary.

• Paid Time Off and Company Holidays.

• Early access to earned wages through Daily Pay.

• Supportive culture and a comprehensive benefits package that prioritizes mental, physical, and emotional health.