Senior Director, Business Operations & Strategy

This is a fully remote position, open to applicants in New York.

📋 Description

• Propel the President's key initiatives from conception to execution.

• Establish an operating cadence centered around bi-weekly cycles and immediate priorities.

• Serve as the President's representative in relevant internal and external environments.

• Advance directives and initiatives with careful discretion and authority.

• Prepare for and follow up on meetings with the board, customers, partners, and internal leadership.

• Monitor action items to completion in collaboration with key partners and customers.

• Function as a strategic advisor for the President.

• Anticipate requirements, facilitate decision-making, and provide thoughtful pushback when necessary.

• Analyze business metrics and deliver structured, evidence-based decision support.

• Accompany the President on significant trips and high-priority engagements.

• Document decisions, foster alignment, and track subsequent actions to completion.

• Cultivate trusted relationships throughout the organization.

• Identify risks and opportunities while establishing feedback mechanisms.

• Collaborate with communications, investor relations, and PR on the President's communication strategies.

• Manage agendas and materials for leadership and segment-focused meetings.

• Assist in identifying, hiring, and onboarding additional talent for the President's office.

⛳️ Requirements

• 5-10+ years of experience in commercial, business operations, management consulting, or a strategic operational role.

• Proven track record as a Chief of Staff or similar high-impact operational role supporting a senior executive.

• Adequate technical and product knowledge to collaborate effectively with engineering and product teams.

• Persistent follow-through and a systems-oriented mindset.

• Sound judgment and discretion when handling sensitive and confidential information.

• Excellent written, verbal, and interpersonal communication skills.

• Capability to influence executive stakeholders effectively.

• Structured problem-solving abilities in ambiguous and rapidly changing environments.

• Self-motivated, with the ability to work at various levels of scope.

• Willingness to travel periodically with the President and adapt to changing priorities in real-time.

🏝️ Benefits

• Flexible work arrangements, including the option to work from anywhere for up to 8 weeks each year.

• Flexible vacation policy.

• Two company-wide Mental Health Days off.

• Access to the Headspace app.

• Retirement savings plan.

• Tuition reimbursement program.

• Employee incentive programs.

• Resources to support mental, physical, and financial wellbeing.

• Two paid volunteer days off each year.

• Opportunities for pro-bono consulting projects and involvement in ESG initiatives.

• Comprehensive health, dental, vision, disability, and life insurance options.

• Competitive 401(k) plan with company matching contributions.

• Generous vacation, sick, and safe paid time off policies.

• Paid holidays, including two company mental health days off.

• Parental leave benefits.

• Sabbatical leave options.

• Optional hospital, accident, and sickness insurance.

• Optional life and AD&D insurance.

• Flexible Spending and Health Savings Accounts available.

• Fitness reimbursement program.

• Employee Assistance Program.

• Group Legal Identity Theft Protection benefit.

• Access to a 529 Plan.

• Commuter benefits.

• Adoption and Surrogacy Assistance.

• Employee Stock Purchase Plan.

• Annual bonus based on both enterprise and individual performance (eligibility may apply).