Senior Manager, Business Operations – Strategy

This is a fully remote position, open to applicants in Canada.

📋 Description

• Take charge of the transformation strategy, key performance indicators, and improvement priorities for a specified mandate or operational area.

• Identify and rank opportunities to enhance revenue, pricing, customer retention, cost efficiency, service delivery, processes, and systems.

• Develop a comprehensive understanding of the business, its customers, financial performance, and the competitive landscape.

• Convert strategic priorities into actionable steps, responsibilities, and measurable results.

• Lead transformation projects from diagnosis to implementation.

• Coordinate with stakeholders, facilitate adoption, and assess operational and financial impact.

• Collaborate with the Managing Director and senior leadership team on business planning, performance evaluations, and significant decisions.

• Engage with and support teams affected by changes while fostering ownership, accountability, and a culture of continuous improvement.

• Work with leaders across the portfolio to exchange best practices and promote business enhancement initiatives.

• Potential for advancement to a Managing Director position within 12 to 24 months, contingent upon readiness and available opportunities.

⛳️ Requirements

• 4 to 7 years of professional experience.

• Proven track record of delivering quantifiable results.

• Strong commercial and financial acumen.

• Demonstrated leadership experience through direct management responsibilities or ownership of a significant project.

• Ability to identify issues, prioritize tasks, translate strategy into actionable plans, and drive cross-functional change with measurable outcomes.

• Excellent communication skills with the ability to build trust across teams and organizational levels.

• Confidence in decision-making, coupled with the humility to seek feedback and learn rapidly.

• Strong sense of ownership, commercial curiosity, and ambition to build and lead a business.

• Experience in software, SaaS, technology, financial analysis, acquisitions, integration, or operational improvement is valued but not essential.

• May be a recent MBA graduate with relevant professional experience prior to business school, or a leader who has shown the ability to lead a team, function, product, region, or major business initiative.

🏝️ Benefits

• Competitive base salary along with performance-based incentives.

• Comprehensive health benefits.

• Unlimited vacation policy.

• Direct interaction with senior leadership.

• Access to a senior mentor for coaching and feedback.

• Opportunities for learning through ownership of real business outcomes.

• Networking across the group with exposure to various businesses and operational environments.