Director, Business Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of strategic planning, goal setting, and operational rhythm for the Care Operations division.

• Provide leadership to analysts and project managers through direct oversight, performance management, and professional growth.

• Create and implement initiatives that enhance operational efficiency, ensure regulatory compliance, and improve the experience for both patients and providers.

• Oversee data analysis and operational reporting to identify trends, diagnose underlying issues, and develop scalable action plans.

• Collaborate with cross-functional leadership to develop, test, and roll out standardized processes, project plans, and strategies for change management.

• Set up tracking frameworks, operational metrics, and performance dashboards to ensure accountability and maintain quality control.

• Build scalable operational infrastructure, document best practices, and establish mechanisms for continuous improvement.

• Undertake other responsibilities as assigned.

⛳️ Requirements

• A minimum of 5 years of professional experience in business operations, management consulting, program management, or a related field within a healthcare or high-growth setting.

• Bachelor’s degree in business, operations, healthcare administration, or a related field (or equivalent practical experience).

• Proven experience in managing direct reports, including analysts or project managers, and driving team performance.

• Demonstrated experience in leading comprehensive strategic project management, process improvement, and change management initiatives.

• Proficiency in writing and using SQL to query complex datasets and convert operational data into actionable insights.

• Capability to design, pilot, and implement scalable operational processes across cross-functional teams.

• Proficient in using data analysis and spreadsheet tools such as Excel and Google Sheets.

• Ability to manage competing priorities, address complex operational challenges, and communicate effectively with senior stakeholders.

• Must be legally authorized to work in the United States.

• Must not require employment visa sponsorship now or in the future.

🏝️ Benefits

• 20% Annual Performance-Based Bonus Potential.

• Flex PTO policy (3-5 weeks/year recommended).

• 11 paid company holidays.

• Generous Parental Leave.

• Competitive Medical, Dental, Vision, Life, and AD&D insurance.

• Equip covers a significant percentage of benefits premiums for individuals and families.

• Spring Health, a fully employer-paid mental health benefit through Guardian.

• 5 free therapy sessions and 5 free coaching sessions annually for you and each of your dependents.

• Employee Assistance Program (EAP).

• HealthJoy, a fully employer-paid healthcare concierge platform.

• 401K Option.

• $50/month stipend for home internet expenses.

• Initial work-from-home stipend of up to $500.

• $200 home office stipend reload every 3 years and every other year thereafter.

• Company Laptop.