Senior Manager – Automation

This is a fully remote position, open to applicants in Alaska, +2 more states.

📋 Description

• Identify opportunities for automation within patient access, coding, billing, claims management, payment posting, denials, collections, and reporting.

• Facilitate automation planning by assessing process improvement possibilities across revenue cycle operations.

• Oversee and execute automation project plans, including timelines, deliverables, and implementation activities.

• Collaborate with operational stakeholders to prioritize automation initiatives based on business requirements and operational impact.

• Monitor implementation milestones, risks, and outcomes.

• Conduct comprehensive process analysis to identify inefficiencies, bottlenecks, rework, and operational risks.

• Standardize workflows and operational practices to create scalable automation solutions.

• Promote continuous improvement through workflow analysis, identification of automation opportunities, and process standardization.

• Redesign workflows to enhance productivity, quality, turnaround time, and employee experience.

• Track, project, and report key performance indicators (KPIs) related to automation performance, operational efficiency, financial results, and adoption rates.

• Manage the implementation, testing, deployment, and optimization of AI and machine learning tools, workflow automation platforms, intelligent document processing, revenue cycle technologies, and system integrations.

• Collaborate with IT, data, analytics, and vendors on solution design, testing, implementation, and ongoing support.

• Oversee the automation lifecycle from business case development through stabilization and optimization.

• Ensure that automation solutions comply with security, audit, and regulatory standards.

• Foster partnerships across operations, finance, compliance, IT, analytics, and executive leadership.

• Convert operational challenges into scalable automation solutions and actionable business requirements.

• Assist with change management, training, and user adoption initiatives.

• Communicate project status, risks, outcomes, and ROI to senior leadership and stakeholders.

• Coordinate activities among operational teams, IT, vendors, and business stakeholders.

• Provide mentorship, direction, and subject matter expertise regarding automation tools, workflows, and revenue cycle processes.

• Support knowledge sharing, documentation, and training initiatives.

⛳️ Requirements

• Bachelor’s degree in business, healthcare administration, information systems, finance, operations, or a related field is required.

• Master’s degree (MBA, MHA, or a related field) is preferred.

• Over 5 years of experience in healthcare revenue cycle operations, process improvement, automation, project management, or related fields.

• 3–5 years of experience in leading automation projects, process improvement initiatives, or cross-functional implementations.

• Strong understanding of healthcare revenue cycle functions, workflows, payer processes, and regulatory considerations.

• Experience in implementing automation technologies and process improvement initiatives within complex healthcare settings.

• Ability to support cross-functional initiatives and work collaboratively with operational, technical, and business stakeholders.

• Strong analytical, project management, and problem-solving abilities.

• Experience with healthcare platforms such as Epic, Cerner, Athenahealth, Meditech, or similar systems is preferred.

• Familiarity with robotic process automation (RPA) tools such as UiPath, Automation Anywhere, Blue Prism, or similar platforms is preferred.

• Lean Six Sigma, PMP, or related certifications are preferred.

• Experience in supporting AI-enabled workflow automation or process transformation initiatives is preferred.

• Familiarity with healthcare compliance requirements, including HIPAA and CMS regulations, is preferred.

• Ability to meet the physical demands of the job with or without reasonable accommodation.

• Proficient in verbal and written communication.

🏝️ Benefits

• Eligibility for annual bonuses; bonuses depend on company and individual performance and are not guaranteed.

• Reasonable accommodations for individuals with disabilities.

• Equal employment opportunities.