Senior Manager, Account Management

This is a fully remote position, open to applicants in United States.

📋 Description

• Drive revenue performance across designated accounts and branches by enhancing financing adoption, improving close rates, and fostering revenue growth.

• Formulate and implement strategic account plans aimed at ensuring customer satisfaction, retention, and expansion.

• Collaborate with office managers, business owners, and executive stakeholders to optimize product adoption and long-term value.

• Oversee account health, identify risks, recognize growth opportunities, analyze customer data, and track performance metrics and feedback.

• Create executive-level business reviews, performance reports, and strategic recommendations.

• Assist in customer onboarding and facilitate transitions from sales to account management.

• Lead, mentor, and develop a team of Account Managers.

• Set performance expectations, establish accountability measures, provide coaching, feedback, and development plans.

• Conduct one-on-one meetings, performance evaluations, and career development sessions.

• Collaborate with leadership to recruit, onboard, and nurture talent.

• Act as a subject matter expert and a point of escalation for complex customer issues and strategic opportunities.

• Implement best practices, processes, and playbooks for efficient account management.

• Work in conjunction with lender operations, sales, product, engineering, and leadership teams.

• Offer customer and market insights to drive product, operational, and go-to-market enhancements.

⛳️ Requirements

• 6+ years of experience in account management, customer success, sales, or relationship management.

• At least 2 years of experience in home improvement sales, lending, financial services, or point-of-sale financing.

• Preferred 2+ years of direct people management, team leadership, or mentoring experience.

• Proven experience managing customer portfolios through both individual contributions and team leadership.

• Strongly preferred experience in home services, financial services, lending, or point-of-sale financing.

• Demonstrated success in coaching and developing high-performing customer-facing teams.

• Excellent leadership, analytical, business acumen, communication, presentation, organizational, and process management abilities.

• Proficient in Salesforce.

• Intermediate to advanced skills in Excel.

• Willingness and ability to travel up to 40%, including overnight and multi-day trips.

• Experience engaging with executive stakeholders and conducting customer training.

• Proven capability to manage the entire customer lifecycle from onboarding through renewal and expansion.

• A bachelor's degree is preferred or an equivalent combination of education and experience.

🏝️ Benefits

• Performance bonus or commission eligibility.

• Health care benefits.

• Retirement benefits.

• Paid sick leave.

• Parental leave.

• Paid time off or vacation benefits.

• Additional tax-reportable benefits.

• Remote work arrangement.