Senior Management Analyst, Supervisor

This is a fully remote position, open to applicants in California, +5 more states.

📋 Description

• Select, train, and oversee operations review specialists responsible for conducting administrative hearings.

• Assess hearing officer performance to ensure adherence to state initiatives and federal deadlines.

• Review hearing outcomes to verify correct procedures, legal authorities, and consistency in decisions.

• Engage with hearing officers, districts, and operations staff to enhance effectiveness and address problem areas.

• Provide technical guidance on hearing procedures and program policies for complex cases.

• Create and deliver staff training when issues arise or when rules and regulations are updated.

• Conduct hearings for field staff training, special circumstances, or workload demands.

• Research, review, analyze, and maintain up-to-date knowledge of relevant programs, statutes, court rulings, Florida Administrative Rules, federal regulations, and agency interpretations.

• Assist the Chief in formulating policies, procedures, and guidelines for the hearings process.

• Manage subordinate human resource issues, including hiring, evaluations, terminations, and disciplinary actions.

• Ensure compliance with relevant statutory and administrative requirements.

• Distribute workload fairly among hearing officers using a round-robin assignment system.

• Travel as necessary.

• Perform additional related duties as assigned.

⛳️ Requirements

• Preferred Bachelor's degree or a minimum of 4 years of relevant experience.

• Bachelor's degree or equivalent experience in public assistance programs.

• Master's degree or Juris Doctor (JD) preferred.

• Experience as a Hearing Officer applying the Uniform Rules of Administrative Procedure.

• Experience in making eligibility determinations for public assistance applicants.

• Supervisory and management experience required.

• Valid driver's license is necessary.

• Knowledge of administration and management techniques.

• Capability to monitor processes effectively.

• Ability to make decisions and solve problems proficiently.

• Strong organizational and prioritization skills.

• Effective skills in written communication, reading comprehension, speaking, problem identification, information gathering, and active listening.

• Proficiency with the necessary equipment and software for the role.

• Completion of the Candidate Profile in its entirety is required.

• Supervisor names and contact numbers are needed for all periods of employment.

• Employment gaps must be accounted for and explained.

• Experience, education, training, knowledge, skills, abilities, and pre-qualifying responses must be verifiable.

• Must be a U.S. citizen or have lawful authorization to work in the United States.

• Successful completion of State and National criminal history/background screening, including fingerprinting, is required.

• Compliance with Selective Service requirements is necessary where applicable.

• Requests for reasonable accommodations must be made in advance where applicable.

🏝️ Benefits

• Competitive total compensation package for state employees.

• Comprehensive employee benefits package.

• Opportunities for growth.

• Training and professional development programs.

• Advancement opportunities available.

• Direct Deposit Program for convenience.

• Reasonable accommodations under the Americans with Disabilities Act.

• Commitment to a drug-free workplace.