Senior Learning Experience Designer

atTwilioRemoteUS flagUnited StatesFull-timeLearning and DevelopmentSenior$106.3k – $132.9k/year

Posted 11 hours ago

This is a fully remote position, open to applicants in United States.

πŸ“‹ Description

β€’ Utilize AI authoring tools, large language models, and prompt engineering to create, revise, and enhance learning materials, roleplay scenarios, pitch guides, and sessions.

β€’ Construct AI-powered roleplay simulations to facilitate realistic customer interactions.

β€’ Create enablement programs grounded in adult learning theories utilizing suitable modalities.

β€’ Collaborate with Sales Leadership, Product Marketing, and Revenue Operations to ensure learning pathways align with seller competencies, product launches, and sales methodologies.

β€’ Develop just-in-time performance support resources, including FAQs and playbooks for CRM, Slack/Teams, and sales engagement tools.

β€’ Convert complex product specifications and market insights into actionable learning experiences.

β€’ Design customized learning paths tailored to representative tenure, roles, performance data, and skill gaps.

β€’ Establish AI-driven feedback mechanisms to assess video pitches, call recordings, and written communications.

β€’ Investigate, evaluate, and incorporate new AI tools into the enablement technology framework.

β€’ Create guidelines for AI design tools, prompt libraries, and best practices.

β€’ Track learning metrics, tool adoption, sales ramp-up time, and quota achievement to enhance enablement programs.


⛳️ Requirements

β€’ 3–5+ years of experience in instructional design, learning experience design (LXD), or sales enablement, preferably in a fast-paced B2B SaaS or technology setting.

β€’ Expert-level proficiency in prompt engineering with LLMs (ChatGPT, Claude, Gemini) for curriculum development, scenario creation, and content generation.

β€’ Intermediate knowledge or experience with modern AI-enhanced L&D platforms, adaptive learning engines, and/or AI roleplay platforms (e.g., Gong, Articulate 360, Quantified AI, Allego).

β€’ Practical experience with ElevenLabs, Artlist.io, RiversideFM, Synthesia, HeyGen, Midjourney, DALL-E, or Runway.

β€’ Advanced skills with authoring tools like Articulate Storyline/Rise, Adobe CC, and Google Suite, integrated with contemporary AI plugins.

β€’ Proven ability to produce engaging, application-focused content, with relevant work samples.

β€’ Solid understanding of the B2B sales cycle, buyer personas, and revenue metrics.

β€’ Innovative mindset and enthusiasm for exploring emerging technologies.

β€’ Strong copywriting and visual communication abilities tailored for high-performing sales audiences.

β€’ This role is not available for candidates in California, Connecticut, New Jersey, New York, Pennsylvania, or Washington.


🏝️ Benefits

β€’ Competitive compensation.

β€’ Generous vacation policy.

β€’ Extensive parental and wellness leave.

β€’ Healthcare coverage.

β€’ Retirement savings plan.

β€’ Eligibility for equity plans.

β€’ Potential for corporate bonuses.

β€’ 401(k) retirement account.

β€’ Paid sick leave.

β€’ Paid personal time off.

β€’ Paid parental leave.

β€’ Approximately 15% travel for in-person connections.

β€’ Support for volunteering and donations.

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