Senior Lead, Customer Audit – Due Diligence Compliance

This is a fully remote position, open to applicants in Germany.

📋 Description

• Oversee the comprehensive execution of intricate, high-stakes, or executive-level customer audits, due diligence, and RFI/RFP requests, including engaging directly with customers.

• Act as a point of escalation for complex customer inquiries and non-standard requests.

• Assist the Director in strategic planning, reporting, and cross-functional governance activities.

• Collaborate with Sales, Legal, Information Security leadership, and executive stakeholders to gather authoritative insights.

• Establish quality standards, review methodologies, and response strategies throughout the team.

• Compose, review, and finalize precise, consistent, and customer-ready responses to highly technical and intricate inquiries.

• Maintain and continuously enhance designated sections of the internal response repository and related documentation.

• Evaluate work products from mid- and junior-level team members, offering guidance and quality oversight.

• Elevate new, sensitive, or high-risk issues to the Director as needed.

• Mentor and cultivate the skills of Managers, Senior Analysts, and Analysts.

• Propel operational excellence by defining scalable processes, metrics, and tools.

• Identify opportunities for efficiency and spearhead initiatives to optimize audit and due diligence workflows.

⛳️ Requirements

• A minimum of 8 years of experience in managing customer audits, due diligence, risk management, or RFI/RFP responses within the financial services or regulated technology sectors.

• Proven leadership in managing intricate, customer-facing compliance activities.

• Strong experience in customer relations and comfort interacting with stakeholders at various technical levels.

• In-depth knowledge of cybersecurity controls, fraud prevention, and regulatory requirements.

• Established ability to influence senior stakeholders and handle sensitive, high-visibility issues.

• Strong strategic thinking paired with practical execution skills.

• Experience with cybersecurity, fraud, or risk-related subject matters.

• Proficient in using Governance, Risk, and Compliance (GRC) platforms, such as Archer, MetricStream, or AuditBoard.

• Experienced with Strategic Response Management (SRM) platforms, including Loopio, Responsive, or Anchor AI.

• Outstanding written communication and editing abilities.

• Demonstrated ability to manage a high volume of concurrent requests under tight deadlines.

• Preferred: Experience in driving process or tool enhancements in compliance or RFP operations.

• Preferred: Background in translating complex technical content into clear, non-technical language.

• Preferred: Experience leading teams in regulated financial services or global enterprise environments.

• Preferred: Prior ownership of compliance tools, knowledge management systems, or audit automation projects.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Flexible working hours and remote work options.

• Opportunities for professional development and career advancement.

• Engaging and inclusive company culture.