Senior Large Loss Adjuster, Homeowner Claims

This is a fully remote position, open to applicants in Arizona, +4 more states.

📋 Description

• Take full responsibility for 1st-party property losses without any limit and have the authority to settle up to $250,000 for structural damage.

• Assess personal property losses related to dwelling claims.

• Manage claims up to policy limits for all 1st-party coverages, including handling desk claims as necessary.

• Lead loss investigations and coordinate efforts with representatives from SIU, Subrogation, Bureau Litigation, and the Claims Coverage Question Unit.

• Make recommendations to management regarding complex loss cases.

• Collaborate with insureds, contractors, public adjusters, and attorneys to resolve intricate claims effectively.

• Create structural repair estimates using Xactimate software.

• Manage claims across various states while understanding relevant laws and regulations.

• Evaluate building damage, determine the scope of repairs, and prepare estimates for home rebuilding.

• Negotiate repair costs with insureds, contractors, engineers, and public adjusters.

• Consult with external legal counsel on complex coverage matters.

• Respond to catastrophe situations outside the usual work area as necessary.

• Travel as required for divisional/team meetings and other in-person gatherings.

• Promote company culture through participation in employee resource groups, mentoring, volunteering, and cross-functional projects.

• Meet business needs by dedicating extra time and assisting other teams.

⛳️ Requirements

• 5-10 years of experience in claims, preferably with a focus on Homeowner field claims.

• 3+ years of experience managing Homeowner Total Loss claims.

• High School diploma (HS) or GED required.

• Bachelor’s degree (BA/BS) or an equivalent combination of education and experience.

• Proficient in Xactimate or a similar estimating system; experience with large estimates is highly preferred.

• Comprehensive understanding of the home repair process.

• Excellent analytical, problem-solving, customer service, and negotiation abilities.

• Strong organizational and time management skills.

• Exceptional written and verbal communication skills.

• Valid driver's license with a good insurable driving record.

• Capability to obtain a DOI adjusting license in required states.

• Must be authorized to work in the United States indefinitely.

• CSAA does not sponsor visas; applicants must not need immigration support.

🏝️ Benefits

• Eligibility for annual bonus in most positions.

• 401(k) plan with company matching.

• Opportunities for career advancement, leadership, and mentorship.

• A remote-first flexible work environment with the option to work from home and access to CSAA offices.

• A diverse and inclusive workplace.

• Opportunities for participation in employee resource groups, mentoring, volunteering, and cross-functional projects.

• Company-wide annual discretionary bonus available through the Annual Incentive Plan (AIP), up to 12% of eligible pay.

• Reasonable accommodations provided for qualified applicants and employees with disabilities or other limitations.