Senior KYC Investigator – Ongoing Due Diligence

This is a fully remote position, open to applicants in United States, +4 more locations.

📋 Description

• Oversee the creation and execution of innovative operational processes, establishing detailed procedures to facilitate BPO outsourcing and execution.

• Collaborate across departments with Compliance, BSA, Product, Risk Strategy, and other teams to improve Mercury's ongoing due diligence program and enhance operational efficiency through data and technology.

• Systematically improve and standardize desktop procedures for various KYC workflows to boost operational efficiency, accuracy, and regulatory compliance.

• Assist with complex KYC Refresh and related workflow cases as necessary to ensure precise and consistent execution.

• Spot opportunities to decrease unnecessary case volume by suggesting auto-clearing logic.

• Maintain and upgrade metric dashboards to track control performance, remediation status, and operational effectiveness.

• Aid strategic initiatives that fortify ODD’s KYC risk program and controls.

• Refine existing operational workflows and create new KYC/EDD controls for forthcoming product launches and processes.

• Implement automation, introduce new controls, and develop scalable solutions that reduce customer friction.

• Report directly to the ODD KYC Lead.

⛳️ Requirements

• 3 - 5 years of experience in KYC, Risk Investigations, AML, or Sanctions.

• 2+ years of experience in developing programs or processes.

• Highly driven self-starter, adept at functioning in a high-risk environment with minimal supervision.

• Strong knowledge of Financial Services or other highly regulated environments.

• Experience managing customer-facing queues to assist with high caseloads and/or address customer escalations as necessary.

• Familiarity with KYC Verification Software such as Alloy, MidDesk, Socure, etc.

• Interest in the US banking system, startups, and ecommerce companies.

🏝️ Benefits

• Base salary.

• Equity (stock options/RSUs).

• Benefits.

• Equal Employment Opportunity employer.

• Reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs.