Manager, BSA/AML Operations – Cases

This is a fully remote position, open to applicants in Arizona, +5 more states.

📋 Description

• Lead the daily operations, execution, and management of Pathward’s Suspicious Activity Monitoring case investigation function.

• Supervise analysts who are responsible for SAM case investigations, enhanced due diligence, and escalations.

• Manage investigations arising from transaction monitoring systems and manual referrals.

• Oversee case volumes, aging, investigation quality, regulatory compliance, SLAs, and quality standards.

• Collaborate with Alerts, SAR Filing, Compliance, Technology, Data Analytics, Program Management, and Assurance teams.

• Support BSA/AML policies, procedures, desktop guidelines, and case-function controls.

• Assist with customer due diligence, sanctions screening, suspicious activity detection, and BSA/AML risk assessments.

• Ensure investigations, documentation, and dispositions comply with policies and regulatory standards.

• Manage SAM investigations, dispositions, SAR referrals, CTR accuracy, EDD escalations, and responses to information and regulatory inquiries.

• Monitor queues, workload distribution, backlogs, and adherence to SLAs.

• Lead, mentor, develop, and manage the performance of analysts.

• Conduct and supervise quality reviews of investigations and SAR referrals.

• Gather and report KRIs and KPIs for management and Board presentations.

• Transform operational data into risk-focused narratives that align with OCC expectations.

• Assist with root cause analysis, control-gap identification, and risk-based remediation strategies.

• Collaborate on SAM rule and scenario tuning, alert and case quality, as well as governed testing and documentation.

• Maintain SAM procedures, checklists, sample narratives, and reference materials.

• Facilitate training, quality assurance, and mentor analysts.

⛳️ Requirements

• A Bachelor’s degree is required.

• Professional certifications (e.g., CAMS) are preferred.

• Extensive experience in BSA/AML operations, financial crime investigations, and SAM programs within a regulated financial institution.

• Proven experience in leading or supervising analysts.

• Familiarity with Actimize, FCRM, and enterprise transaction monitoring systems.

• Strong analytical, communication, and organizational abilities.

• Skill in managing queues, SLAs, and staff capacity effectively.

• Knowledge of funds flows, typologies, and party designations across card issuing/prepaid, tax products, acquiring, digital and faster payments, consumer lending, commercial finance, and commercial deposits.

• Understanding of the Bank-vs-Program-Manager framework and associated SAR, CTR, and 314(a) obligations.

🏝️ Benefits

• Annual performance-based incentive opportunity.

• Health insurance.

• 401(k) retirement benefits.

• Life insurance.

• Disability benefits.

• Paid time off.

• Comprehensive benefits package for eligible employees.