Senior Issue Management Analyst

This is a fully remote position, open to applicants in Alabama, +6 more states.

📋 Description

• Assist in the execution and ongoing enhancement of the Enterprise Issue Management Program.

• Act as the main contact for issue management initiatives, encompassing program compliance, governance, execution, and tactical deployment of Archer.

• Manage the entire issue lifecycle from identification and classification to root cause analysis, corrective action planning, validation, remediation, reporting, and escalation.

• Facilitate the intake, classification, tracking, and reporting of issues arising from regulatory examinations, internal audits, compliance testing, risk assessments, and business self-identification.

• Monitor issue records throughout validation in collaboration with issue owners, business and risk management, as well as second- and third-line risk functions.

• Keep issue management procedures, standards, templates, job aids, and system guidance up to date.

• Collaborate with Business Risk Leaders and business unit management to implement consistent standards and ensure timely updates to issue records.

• Offer guidance on Archer workflows and documentation expectations.

• Support training and awareness initiatives for the Issue Management Program.

• Assess and challenge issue classification, severity, root cause, source, and risk rating criteria.

• Ensure timely resolution of issues and corrective actions while confirming that documentation meets sustainability and validation requirements.

• Maintain precise and comprehensive Archer data.

• Assist in the development and maintenance of Archer and Power BI dashboards, reporting logic, data feeds, and report templates.

• Track aging, overdue items, extension requests, and missed milestones; coordinate the escalation of delayed, systemic, regulatory, or high-risk issues.

• Prepare reports on issue status, trend analysis, and governance for senior leadership and risk committees.

• Collaborate with Archer administrators and technology teams on workflow improvements, data field modifications, reporting needs, user acceptance testing, and defect resolution.

• Take responsibility for tasks and challenges encountered in the designated position.

⛳️ Requirements

• Bachelor of Arts or Science degree in Finance/Accounting, Business, or a related field.

• Over 5 years of experience, preferably with prior Risk Management and/or Internal Audit experience in banking.

• Previous management and/or supervisory experience in leading risk management programs.

• Comprehensive understanding of enterprise issue management lifecycle practices.

• Experience with issue intake, root cause analysis, corrective action planning, and closure validation.

• Ability to provide credible challenges while fostering productive relationships with stakeholders.

• Strong analytical and organizational skills with a keen attention to detail and accuracy.

• Proficient in communicating complex ideas clearly to executive, technical, and operational audiences.

• Excellent critical thinking abilities and capacity to convert ambiguous issues into actionable plans.

• Self-driven and adaptable, capable of managing multiple priorities in a fast-paced environment.

• Extensive knowledge of the financial services industry, including its products and services.

• Strong organizational skills or experience in project management.

• Outstanding written and verbal communication skills.

• Ability to build and sustain collaborative relationships with mid to senior-level management, other internal clients, peers, and audit teams.

• Proficient computer skills, including Microsoft Word, Excel, and PowerPoint.

• Experience with Governance Risk and Control (GRC) applications.

• Capable of effective communication in person, via phone, and through electronic channels.

• Ability to frequently use a computer, including typing and maintaining focus on a monitor.

• Capacity to sit, walk, and/or stand for extended periods.

• Ability to bend and reach.

• For remote positions, a secure and distraction-free environment with a reliable internet connection is necessary; cable or fiber is preferred, while mobile hotspots are not acceptable.

🏝️ Benefits

• Comprehensive health, dental, and vision insurance.

• Retirement savings plans with company matching.

• Flexible work hours and remote work opportunities.

• Professional development and training programs.

• Generous paid time off and holiday leave.