Senior Inside Sales Representative

This is a fully remote position, open to applicants in Missouri.

📋 Description

• Provide support to Solutions Consultants throughout the complete sales cycle for established accounts.

• Present product offerings while ensuring high-quality work and exceptional customer service to drive sales growth.

• Foster long-term consultative relationships with existing customers.

• Collect information from clients and partners to organize and schedule client meetings and events.

• Assist in the coordination of client projects.

• Quote and process orders across a comprehensive range of service offerings, including premium solutions, phone systems, networks and servers, and virtualization.

• Gather and process customer documentation, including credit applications, signed standard terms, and labor blocks.

• Negotiate discounts and appropriate pricing with vendors and manufacturers.

• Act as a liaison between Accounting and Solutions Consultants regarding collection issues, order inquiries, service block follow-ups, missing signatures, and other challenges.

• Escalate ongoing or urgent matters to Solutions Consultants.

• Identify new opportunities within customers’ existing solutions and communicate these to Solutions Consultants.

• Drive improvements in the sales support process.

• Collaborate with fellow Inside Sales Representatives and internal teams in Sales, Finance, Engineering, and Service.

• Coordinate service scheduling and product delivery with internal teams.

• Serve as the primary point of contact for designated customers and assist in resolving internal issues.

• Maintain regular customer communication and ensure response times are within 2 hours.

• Oversee sales, service, and support cycles from inception to completion.

• Meet individual and assigned sales team monthly targets.

• Provide support post-installation and verify hardware/software registrations.

• Address complex issues and escalate the most challenging matters to higher-level staff.

• Assist Solutions Consultants with quarterly business reviews.

• Mentor junior Inside Sales Representatives.

• Perform other assigned responsibilities.

⛳️ Requirements

• Bachelor’s Degree or equivalent experience.

• Over 2 years of administrative experience in an Inside Sales/Account Specialist role.

• High attention to detail.

• Willingness and aptitude to learn.

• Ability to effectively multitask and manage multiple projects simultaneously.

• Proficient in using a computer and Microsoft Office software.

• Outcome-focused mindset.

• Strong prioritization abilities.

• Team-oriented approach.

• Professional demeanor and respectful attitude.

• Certifications as required by the business unit.

• If hired externally, completion of required certifications within the first 18 months of employment is mandatory.

• Must obtain Microsoft AZ-900, AI-900, MS-900, and SC-900 Certifications, along with Cisco Black Belt Stage 1 Sales Certification.

🏝️ Benefits

• Competitive Compensation Package (which may include bonuses, incentives, commissions, fair wages, retirement plans, and benefits with HSA-compatible plans).

• Opportunities for growth.

• Community involvement.

• Personal development opportunities.

• Employee and family celebrations.

• Environmentally friendly initiatives.

• Personal time off.

• Work-life balance.

• Recognition and awards.

• Collaborative, innovative, and award-winning team environment.