Inside Sales Manager

This is a fully remote position, open to applicants in South Carolina.

📋 Description

• Lead a high-performing inside sales team focused on generating direct and assisted e-commerce revenue.

• Take ownership of performance regarding agent-placed orders and downstream self-service purchases within a seven-day attribution window.

• Enhance EBITDA margins by mentoring on bulk sales, cross-selling, and delivering value-added services.

• Implement trigger-based routing for high-value carts, multi-SKU landscaping projects, and browse abandonment scenarios.

• Design, scale, and oversee outbound SMS and phone campaigns.

• Manage Save the Sale playbooks addressing logistics delays and stockouts.

• Mentor and manage the performance of the CX Sales Team Lead.

• Standardize daily and weekly operating rhythms, including stand-ups, coaching guides, and incentive programs.

• Collaborate with consultants and quality assurance teams to develop A/B testing scripts, manage objection handling, and establish follow-up cadences.

• Work alongside analytics and technology stakeholders to enhance sales processes and customer experiences.

⛳️ Requirements

• A minimum of 5 years in inside sales management, e-commerce sales leadership, or consultative retail sales operations.

• 2–3 years of sales leadership experience with accountability for team performance and results.

• A total of 5 years in B2B sales, emphasizing consultative, relationship-driven selling.

• Demonstrated experience managing a tiered team, including supervisors or team leads.

• Practical project management experience in testing, integrating, and launching third-party partnerships or field-service operations.

• Proficient in using advanced business intelligence and customer relationship management reporting tools.

• Experience in monitoring sales pipelines, tracking multi-touch attribution, and executing A/B testing.

• Expertise in consultative, relationship-centered sales techniques, objection-handling strategies, and trigger-based outbound sequencing.

• Background in direct-to-consumer or B2B2C environments.

• Capability to balance tactical floor management with strategic planning, resource allocation, and third-party vendor oversight.

• Proven ability to lead a team in an e-commerce sales setting.

• Strong foundation in sales management, inside sales, customer service, and sales support.

• Availability to work Monday through Friday, 9:00 a.m. to 5:00 p.m. Eastern Time.

• Must reside/work legally within the United States, subject to state regulations.

🏝️ Benefits

• Medical, dental & vision coverage.

• Critical Illness, Accident, and Hospital insurance.

• 401(k) Retirement Plan with both pre-tax and Roth post-tax contributions.

• Life Insurance options (Voluntary Life & AD&D for employees and dependents).

• Short and long-term disability coverage.

• Health Spending Account (HSA).

• Transportation benefits.

• Employee Assistance Program (EAP).

• Paid Time Off/Leave (PTO, Vacation, or Sick Leave).