Senior Inside Sales Representative

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Enhance the efficiency of Federal Enterprise Sales Teams by collaborating with and providing support to Field Sales colleagues.

• Create and disseminate product configurations and customer quotes utilizing online platforms.

• Accurately and promptly process product orders via SPS and AS400 systems.

• Engage directly with customers regarding order statuses, quotes, and various inquiries.

• Ensure compliance with government regulations, including DPAS ratings, deadlines, and contract stipulations.

• Guarantee proper conversion from quote to order for Federal clientele.

• Work in tandem with Federal Services and Project Management teams on significant projects.

• Oversee orders for rollouts.

• Manage return merchandise authorizations.

• Coordinate hardware scheduling in collaboration with services.

• Deliver consistent updates to customers about their order status.

• Train and mentor both new and existing staff members.

• Manage contract vehicles for designated customers.

• Maintain comprehensive knowledge of relevant products, contracts, and Federal regulations.

• Cultivate customer relationships and provide coverage during sales team travel or absences.

• Proactively furnish clients with essential business-impacting information.

• Foster effective working relationships with internal departments.

• Ensure an exceptional customer experience with a strong sense of urgency.

⛳️ Requirements

• Experience in the technology sector or a minimum of 2 years of non-retail sales experience.

• 3–5 years of experience in a CDW ISR role or as a Senior/Executive Account Manager.

• Outstanding communication abilities.

• Detail-oriented with strong interpersonal skills.

• Energetic and enthusiastic demeanor.

• Proficient in Microsoft Office applications, SPS, and AS400.

• Capable of managing multiple tasks simultaneously.

• Confident in engaging with customers.

• Previous experience in selling computer hardware, software, solutions, or services.

• 3+ years of professional experience in the Federal Sales arena.

• Familiarity with internal CDW systems (AS400/SPS).

• Willingness and capability to train or mentor colleagues.

• Proven track record of successfully completing special projects.

• In-depth understanding of products, configurations, requirements, and programs pertinent to the Federal Government.

• Ability to independently deliver high-quality work while ensuring customer satisfaction.

• Professional, mature, and team-oriented mindset.

• Eagerness to explore, adapt to, and learn about emerging technology and AI tools.

🏝️ Benefits

• Opportunities for both internal and external training.

• Partner Product accreditation when applicable.

• A culture of learning and development that is AI-fluent.

• An equitable, transparent, and respectful hiring process.