Senior Inbound Product Manager, CRM Voice AI

This is a fully remote position, open to applicants in California.

📋 Description

• Manage two customer pods directly through the entire voice-agent development lifecycle, from agent shadowing to production launch.

• Cultivate relationships with two enterprise clients, overseeing timelines, expectations, and delivery.

• Direct agent design, construction, and assessment alongside forward-deployed engineers.

• Supervise and enhance voice agents while assisting customers in achieving self-sufficiency.

• Develop tools and intelligence layers for voice agents.

• Create automated evaluation frameworks to assess voice-agent quality.

• Analyze call outcomes and underlying causes using analytics.

• Enhance customer administration experiences for managing and refining agents.

• Establish agentic design patterns and deterministic protocols for dependable structured behavior.

• Integrate insights from pods into the platform roadmap and create repeatable productized assets.

• Collaborate with engineers and enterprise clients on production voice AI projects.

⛳️ Requirements

• Experience in leveraging or thoughtfully considering the integration of AI into work processes, decision-making, or problem-solving.

• Over 5 years of product management experience, or equivalent technical background in engineering, solutions consulting, or technical program management with accountability for product outcomes.

• Practical experience in building and evaluating AI agents or conversational AI systems.

• Proficiency in conversation design, prompt engineering, testing, and iterating based on real user interactions.

• Comfort with data assessment; capability to measure system effectiveness and develop scalable measurement frameworks.

• Experience working directly with clients or end-users on technical products.

• Strong technical background; ability to read code, comprehend API contracts, and engage in system design discussions with engineers.

• Experience in creating repeatable processes and scalable solutions.

• Familiarity with conversational AI, voice technology, or contact center operations.

• Knowledge of agentic AI design patterns and reliable structured AI-agent behavior.

• Experience with telephony environments, including SIP, CCaaS platforms, or real-time media management.

🏝️ Benefits

• Equity (when applicable)

• Variable/incentive compensation

• Health plans

• Flexible spending accounts

• 401(k) Plan with company match

• Employee Stock Purchase Plan (ESPP)

• Matching donations

• Flexible time away plan

• Family leave programs

• Flexible or remote work arrangements