Senior Implementations Product Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead product training initiatives and support go-live stabilization through engagement with customer administrators and radiologists.

• Foster post-go-live adoption among radiologists and key customer stakeholders.

• Act as a radiology workflow consultant, converting customer-specific workflows into optimized product configurations and adoption strategies.

• Conduct pre- and post-go-live workflow evaluations to pinpoint friction points, configuration necessities, and adoption risks.

• Collaborate with strategic, high-profile customers and engage with senior clinical and operational leaders.

• Cultivate a deep understanding of Rad AI Reporting and Impressions, covering features, workflows, integrations, and best practices.

• Manage customer template configurations and uphold reusable templates along with implementation standards.

• Develop and update training materials for customers and the Implementation team.

• Work alongside Product, Engineering, and Technical Support to address customer issues and relay feedback to Product.

• Address product-related inquiries from customers and internal stakeholders.

• Participate in clinical workflow assessments during the sales process as needed, translating prospect requirements into implementation specifications.

⛳️ Requirements

• Previous hands-on experience in a radiology or imaging setting, including direct knowledge of radiologist reporting workflows, PACS, and/or dictation systems.

• Capability to engage clinical stakeholders, including radiologists and department leaders, with credibility, adapting communication styles for both technical and non-technical audiences.

• Over 4 years of relevant customer-facing experience, emphasizing product expertise and/or industry knowledge.

• Strong organizational abilities to prioritize competing demands, deliver results within timelines, and create necessary documentation.

• Exceptional people management, coaching, and communication skills with the ability to conduct engaging and effective customer training.

• Practical knowledge of SaaS solutions, implementations, and technical concepts.

• Willingness to continuously learn, adapt, improve, and assist others in a fast-paced, ever-evolving environment.

• Ability to build and sustain relationships across all functions and areas of the company, working collaboratively toward common objectives.

• Direct clinical experience as a radiology technologist, PACS administrator, or radiology IT specialist is a plus.

• A Bachelor's degree or higher is preferred.

• Experience in a growth-stage startup environment is an advantage.

• Prior professional consulting or healthcare software implementation experience is a bonus.

• Familiarity with HL7, FHIR, and EHRs is desirable.

• Experience in supporting or selling radiology-specific HIT products is an asset.

🏝️ Benefits

• Offers Equity

• Comprehensive Medical, Dental, Vision & Life insurance

• HSA (with employer match), FSA, & DCFSA

• 401(k)

• 11 Paid Company Holidays

• Flexible PTO policy

• Annual company-wide offsite

• Periodic team offsites

• Annual equipment stipend