Senior Product Specialist – Manufacturing, HVAC Solutions

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as a Subject Matter Expert for Aspen Manufacturing products and HVAC applications.

• Offer technical guidance on installation, application, troubleshooting, and product performance.

• Assist with complex technical escalations and field-related issues.

• Keep track of industry trends, competitive products, and regulatory changes.

• Deliver advanced technical support through phone, email, and web-based platforms.

• Aid contractors, distributors, customers, sales teams, and internal staff.

• Oversee escalated support cases, ensuring prompt resolution.

• Maintain precise documentation of cases in company support systems.

• Contribute to knowledge base articles, FAQs, and troubleshooting materials.

• Represent the voice of the customer by identifying recurring product and application issues.

• Assist in investigations related to warranty claims, product failures, and customer complaints.

• Conduct root cause analysis and support initiatives for corrective actions.

• Analyze field data and customer feedback to uncover opportunities for improvement.

• Collaborate with Engineering and Quality teams to enhance product reliability and customer satisfaction.

• Take part in product development, validation testing, and product launch efforts.

• Provide technical insights to Engineering, Product Management, Manufacturing, and Marketing teams.

• Assist in the creation of technical documentation and product resources.

• Serve as a bridge between customers, Technical Services, and internal business functions.

• Design and deliver technical training programs and presentations.

• Support employee training and educational initiatives for distributors and contractors.

• Engage in trade shows, customer events, and technical workshops.

⛳️ Requirements

• Bachelor's degree in Engineering, HVAC Technology, Construction Management, Industrial Technology, or a related field; equivalent industry experience may be accepted.

• At least 7 years of experience in the HVAC industry.

• Minimum of 5 years in Technical Services, Product Support, Engineering Support, Manufacturing, Quality, Product Development, or Field Service.

• Strong knowledge of HVAC systems, equipment, installation, and troubleshooting.

• Exceptional communication, presentation, and problem-solving abilities.

• Capability to work effectively with both technical and non-technical audiences.

• Authorized to work in the United States.

• Must reside full-time within the continental United States.

• Willingness to travel up to 25%.

• Familiarity with Aspen Manufacturing products or similar HVAC equipment.

• Experience in HVAC manufacturing environments.

• Knowledge of evaporator coils, air handlers, and residential/light commercial HVAC systems.

• Experience in supporting new product development and product launches.

• Experience in root cause analysis and implementing corrective actions.

• Preference for candidates residing in the Central Time Zone.

• Possession of NATE, HVAC Excellence, or equivalent HVAC certifications.

• Experience in delivering technical training programs.

• Ability to work at a computer for extended periods.

• Capacity to travel by automobile and commercial airline.

• Ability to lift and carry product samples and training materials weighing up to 30 pounds.

• Ability to safely access manufacturing facilities, warehouses, job sites, and mechanical equipment areas.

🏝️ Benefits

• Comprehensive medical, dental, and vision plans.

• 401(k) plan.

• Pension plan.

• Life insurance coverage.

• Paid time off program including paid holidays.

• Various wellness programs.