Senior Implementation Project Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the implementation of TigerConnect solutions aimed at optimizing clinical workflows.

• Serve as an administrator and implementation expert within the Customer organization’s PMO team.

• Manage the initial software development phase.

• Identify potential project risks, develop contingency plans, and mitigate those risks.

• Establish and maintain communication channels with stakeholders, including reporting on status and escalations of issues.

• Direct project team members, manage resources effectively, and offer guidance and constructive feedback.

• Conduct retrospective sessions upon project closure to identify opportunities for process enhancement.

• Collaborate with product management, engineering, solution design, and clinical teams.

• Implement Organizational Change Management Plans, which include user training, management of clinical and administrative users, and support for customer onboarding.

• Create tailored reports on project status, budget, metrics, and resource allocation for executive-level reporting and decision-making.

• Lead discussions regarding use cases and functionalities while gathering user feedback throughout the implementation process.

• Provide exemplary customer service to executive leadership and key stakeholders, utilizing metrics aligned with business objectives.

• Ensure compliance with project management best practices, workflow implementation standards, and quality assurance protocols.

• Manage the project lifecycle from initiation to completion, guaranteeing timely delivery within scope and budget.

• Assist with software maintenance and system enhancements.

⛳️ Requirements

• Minimum of 12 years of relevant project management experience, showcasing success in enterprise project management, ideally within a healthcare or SaaS setting.

• In-depth knowledge of project management methodologies and tools, with proven expertise in project planning, research, and analysis.

• Familiarity with systems, development methodologies, solution architecture, systems administration, and business systems support tools and processes.

• Experience in establishing and executing formal Organizational Change Management, education, and training as part of project delivery.

• Capability to create compelling, clear, and concise presentations and effectively communicate with stakeholders, including executive leadership.

• Project management certification (e.g., PMP, CSM, etc.) is preferred.

• Outstanding customer relationship skills and the ability to collaborate and communicate with both technical and non-technical personnel.

• Strong critical thinking abilities to assess alternatives and propose solutions aligned with business objectives.

• Proficient in conveying technical information to non-technical audiences.

• Self-motivated individual who is accountable, reliable, and a collaborative team player.

• Capable of thriving in a fast-paced environment, demonstrating flexibility and maintaining high performance under time constraints.

• Driven by passion, integrity, high energy, and a sense of humor.

• Exceptional organizational skills with the ability to manage multiple projects while maintaining meticulous attention to detail.

• Preferred experience and knowledge of the healthcare industry.

• Willingness to travel up to 50%.

🏝️ Benefits

• Flexible remote work options with teams located across the US and globally.

• Premium office facilities in El Segundo, California.

• Comprehensive Medical, Dental, and Vision insurance for you and your family.

• 401k matching contributions.

• Wellness reimbursement program.

• Company-wide wellness days (additional days off to rest and recharge).

• Flexible time off policy.

• Join a mission-driven team dedicated to making a significant impact in healthcare.