Senior Implementation Manager, Strategic Partnerships

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee comprehensive project management for intricate, high-impact strategic partnership implementations, defining delivery strategies, governance, milestones, and pathways for launch.

• Act as the main implementation liaison and reliable delivery collaborator between Spring Health and partner teams.

• Convert commercial partnerships into collaborative operating frameworks that include roles, handoffs, decision-making rights, communication schedules, escalation pathways, launch criteria, and success metrics.

• Collaborate with Solutions Engineering to validate requirements, design solutions, establish acceptance criteria, identify dependencies, and set expectations for change control.

• Facilitate data integrations, technical dependencies, testing, issue resolution, and technical preparedness alongside the Technical Implementation Manager.

• Oversee integrated project plans and interrelated business, operational, and technical workstreams across both entities.

• Summarize status updates, decisions, dependencies, and risks for delivery teams and senior executives.

• Proactively identify launch risks, clarify responsibilities, make timely decisions with limited information, and drive mitigation and escalation until resolution is achieved.

• Tailor implementation strategies to various partner models and develop scalable operating frameworks, playbooks, templates, and governance standards.

• Leverage data, automation, and AI-driven practices to enhance portfolio visibility, execution quality, decision-making, and scalability.

• Ensure timely launches of strategic partnerships with designated owners, clear governance, validated dependencies, and smooth transitions to steady-state ownership.

⛳️ Requirements

• Bachelor’s degree or equivalent practical experience.

• 5+ years of experience in implementation, strategic project or program management, professional services, partner operations, or a related field, including independently managing complex cross-functional launches.

• Proven experience in onboarding and operationalizing strategic partnerships, encompassing integration, referral, reseller, payer or carrier, wellbeing rewards, channel, or other ecosystem partnerships.

• Demonstrated ability to translate commercial agreements and solution designs into collaborative operating frameworks, implementation plans, governance, standard operating procedures, and scalable playbooks.

• Proficient in coordinating business and technical workstreams with solutions engineering, technical implementation, product, engineering, operations, commercial, and partner stakeholders.

• Advanced expertise with customer relationship management and project management tools such as Salesforce and Rocketlane.

• Proven track record of utilizing data, automation, or AI to enhance execution and decision-making processes.

• Strong analytical, listening, facilitation, and executive communication capabilities.

• Ability to identify root causes, assess trade-offs, and clarify ambiguity into actionable recommendations and decisions.

• Capacity to influence senior stakeholders across multiple organizations and establish accountability without formal authority.

• Sound judgment in ambiguous or evolving circumstances.

• Excellent organizational skills, attention to detail, humility, resourcefulness, ambition, professionalism, and a proactive mindset.

• Commitment to transforming mental healthcare and removing barriers to access.

• Preferred: experience in HealthTech, employee benefits, mental health, payer or carrier partnerships, reseller or referral models, wellbeing rewards, APIs, or data integrations.

🏝️ Benefits

• Health, Dental, and Vision benefits commence on your first day at Spring Health.

• One Medical accounts.

• HSA and FSA plans, with Spring contributing up to $1K for HSAs depending on plan type.

• Employer-sponsored 401(k) match of up to 2%.

• Annual allowance of no-cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.

• Competitive paid time off policies, including vacation, sick leave, and company holidays.

• Parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents after 6 months of tenure.

• Access to Noom weight management program.

• Fertility care support through Carrot.

• $4,000 reimbursement for related fertility expenses.

• Access to Wellhub for fitness, mindfulness, nutrition, and sleep resources.

• Access to BrightHorizons sponsored childcare, backup care, and elder care services.

• Up to $1,000 Professional Development Reimbursement per year.

• $200 per year donation matching.